Colin Kavanagh
Nixa,MO
Summary
Dynamic professional with a proven track record at Fuddruckers, excelling in training, scheduling, customer experience management and workload prioritization. Successfully implemented process improvements that enhanced productivity and reduced waste. Adept at fostering customer focus and training teams to uphold high operational standards, ensuring quality and efficiency in every task.
Overview
12
12
years of professional experience
Work History
Part Time Team Member
Casey's
07.2025 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Operated point-of-sale systems accurately, ensuring efficient transaction processing.
- Collaborated with team members to maintain cleanliness and organization in store areas.
- Assisted in inventory management, including stock replenishment and product rotation.
Assistant Manager
Fuddruckers Restaurants LLC
07.2019 - 04.2022
- Contributed to effective management of daily tasks for optimal restaurant performance.
- Trained and mentored staff on customer service standards and operational procedures.
- Developed and maintained positive relationships with team members and customers.
- Coordinated inventory management to optimize supply levels and reduce waste.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty retention.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Car Detailer
Hertz Car Rental
10.2014 - 04.2019
- Assisted in training new staff on operational procedures and customer service standards.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
Line Technician
Glacier Stone Supply
05.2014 - 09.2014
- Operated machinery to ensure efficient production flow and maintain quality standards.
- Trained new team members on safety protocols and operational procedures.
- Monitored equipment performance, identifying issues for timely resolution.
- Implemented process improvements that enhanced productivity and reduced waste.
Education
No Degree - Computer And Information Systems
Flathead Valley Community College
Kalispell, MTHigh School Diploma - General Studies
Glacier High School
Kalispell 06.2000
Skills
- Workload prioritization
- Machine setup
- Standard operating procedures
- Customer focus
- Customer service
- Money handling
- Staff training and development
- Staff supervision
- Employee scheduling
Timeline
Part Time Team Member
Casey's
07.2025 - Current
Assistant Manager
Fuddruckers Restaurants LLC
07.2019 - 04.2022
Car Detailer
Hertz Car Rental
10.2014 - 04.2019
Line Technician
Glacier Stone Supply
05.2014 - 09.2014
No Degree - Computer And Information Systems
Flathead Valley Community College
High School Diploma - General Studies
Glacier High School