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Colin Laskar
Customer Service/IT
Albuquerque,NM
Summary
Customer-focused Information Technology Specialist with 10+ years of experience supporting federal environments through technical troubleshooting, end-user support, and exceptional customer service. Skilled in resolving hardware and software issues, managing IT operations, supporting users, and improving technology solutions. Experienced with Windows environments, Microsoft Office Suite, Confluence, SharePoint, ticketing systems, and technical documentation. Recognized for effective communication, problem-solving, and delivering reliable support in secure, mission-driven environments.
Overview
20
20
years of professional experience
Work History
Facilities Technologist
Sandia National Labs(NTESS)/Clover Leaf Solutions, Inc.
Albuquerque, NM (Q Clearance)
10.2023 - Current
- Manage day to day operations of the Global Touchdown spaces at Sandia
- Established and evaluated global touchdown spaces, enhancing user experience for diverse needs
- Experienced in troubleshooting and fixing IT issues related to global touchdown equipment
- Managed supply inventory and technical support tickets, ensuring timely resolutions for operational efficiency
- Proficient in creating and maintaining room calendars for spaces
- Responded to touchdown support emails, effectively addressing global customer needs and improving service satisfaction
Space Planning Administrator
Clover Leaf Solutions, Inc.
Albuquerque, NM (L Clearance)
07.2021 - 09.2021
- Collected and verified data from multiple sources to ensure accurate project planning and informed decision-making.
- Analyzed data and reconciled discrepancies in reports to enhance reporting reliability.
- Compiled and generated reports, statistics, and presentations using office and proprietary software to support project and budget reviews.
- Coordinated scheduling and organization of meetings to improve project coordination and communication among teams.
- Supported projects at Sandia National Laboratories by contributing to project planning and execution.
End User Support Specialist I
ECS Federal, Formerly Belcan Federal
Albuquerque, NM (L Clearance)
01.2019 - 09.2021
- Delivered technical support to Sandia National Laboratories, enhancing user satisfaction and ensuring system functionality.
- Resolved Remedy technology issues by guiding users through troubleshooting steps, facilitating timely resolutions.
- Proficient in tracking service tickets through ticket management system, ensuring prompt issue resolution.
- Configured and dismantled end user workstations to align with operational requirements and user needs.
Service Desk Analyst
ECS Federal, Formerly Belcan Federal
Albuquerque, NM (L Clearance)
08.2018 - 12.2018
- Delivered technical support for hardware and software issues, enhancing end-user experience.
- Diagnosed and resolved network connectivity problems using diagnostic tools and techniques, ensuring reliable access.
- Documented service requests and resolutions in the ticketing system accurately.
- Collaborated with Sandia National Laboratories to enhance research initiatives.
Administrative Assistant
SierTek, Ltd.
Albuquerque, NM (Secret Clearance)
02.2018 - 08.2018
- Experienced administrative professional with expertise in systems administration, planning and coordinating for installation, testing, operation, troubleshooting and maintenance of hardware/software and information systems to keep day-to-day office functions running smoothly.
- Coordinated project tasks and communications for Air Force Research Laboratory (AFRL), ensuring collaboration and timely completion of projects.
- Managed records and prepared forms for software licensing, ensuring compliance and efficiency in division’s licensing process.
- Procured IT equipment to support daily office tasks. to support daily office operations.
Customer Service Clerk
Prime Response Inc.
Albuquerque, NM (Secret Clearance)
07.2017 - 02.2018
- Validated authorizations and approvals, assigning control numbers to enhance tracking accuracy and streamline workflow.
- Directed procurement requests, reviewing forms for completeness and accuracy to ensure compliance with organizational standards and facilitate timely processing.
- Determined eligibility of hazardous materials requests, verifying compliance with Air Force policies to uphold safety standards in operations.
- Supported daily operations at Air Force Research Laboratory (AFRL) by coordinating tasks and resources.
Business Founder
CKLBRANDS, LLC
03.2013 - 01.2017
- Amazon.com
- Developed brand strategies to increase market presence and deepen customer engagement.
- Managed product development from concept to launch, aligning with brand vision to meet market needs.
- Cultivated partnerships with suppliers to secure high-quality materials and services, enhancing product offerings.
Helpdesk Technician
Abacus Technology Corporation - National Assessment Group (NAG)
Albuquerque, NM (Top Secret Clearance)
04.2014 - 09.2014
- Responded rapidly to requests and escalated urgent issues, ensuring timely resolution and enhancing customer satisfaction.
- Experienced technical support professional with expertise in resolving personnel’s computer and network issues quickly by troubleshooting, supporting, and maintaining workstations and laptops.
- Researched complex challenges to facilitate effective problem-solving and improve technical support outcomes.
Finance Technician
Abacus Technology Corporation - National Assessment Group (NAG)
Albuquerque, NM (TS/SCI Clearance)
05.2007 - 04.2014
- Abacus Technology Corporation, Albuquerque, NM
- Abacus Technology Corporation - National Assessment Group (NAG), Albuquerque, NM
- Liaised with military officers to deliver training on Defense Travel System (DTS), enhancing user proficiency.
- Troubleshot and maintained workstations and laptops to resolve personnel computer and network issues.
- Resolved issues to eliminate downtime in systems and interruptions to DoD systems by resolving issues promptly.
- Documented key achievements in project reports
Personnel Security Processor
Netgain Corp. (Supporting U.S. DOE
Albuquerque, NM (Q Clearance)
11.2005 - 03.2007
- Coordinated security clearance processes for personnel, ensuring compliance and timely approvals.
- Executed data entry into company database with accuracy, maintaining data integrity.
- Provided customer relations support via phone, addressing inquiries and resolving issues.
- File Management
Education
Associate of Science - Liberal Arts
Central New Mexico Community College
Albuquerque, NM12.1995
Skills
- Facility management
- Safety compliance
- Vendor coordination
- Technical troubleshooting
- Cloud management
- Virtualization technologies
- Windows and Linux
- Operating system management
- Dell and HP hardware
- Microsoft Office Suite
- Spreadsheet management
- Email communication
Timeline
Facilities Technologist
Sandia National Labs(NTESS)/Clover Leaf Solutions, Inc.
10.2023 - Current
Space Planning Administrator
Clover Leaf Solutions, Inc.
07.2021 - 09.2021
End User Support Specialist I
ECS Federal, Formerly Belcan Federal
01.2019 - 09.2021
Service Desk Analyst
ECS Federal, Formerly Belcan Federal
08.2018 - 12.2018
Administrative Assistant
SierTek, Ltd.
02.2018 - 08.2018
Customer Service Clerk
Prime Response Inc.
07.2017 - 02.2018
Helpdesk Technician
Abacus Technology Corporation - National Assessment Group (NAG)
04.2014 - 09.2014
Business Founder
CKLBRANDS, LLC
03.2013 - 01.2017
Finance Technician
Abacus Technology Corporation - National Assessment Group (NAG)
05.2007 - 04.2014
Personnel Security Processor
Netgain Corp. (Supporting U.S. DOE
11.2005 - 03.2007
Associate of Science - Liberal Arts
Central New Mexico Community College