Colin Liddiard
St. George,UT
Summary
Driven graduate leveraging studies in IT seeks real-world experience in the IT industry. Skilled communicator and problem solver. Productive and tenacious, with a strong desire to provide good results in an effort to benefit the company at large.
Overview
2
2
years of professional experience
Work History
Product Support Engineer
Vasion
08.2023 - 01.2024
- Enhanced product usability by troubleshooting issues and providing effective solutions to customers.
- Collaborated with cross-functional teams to identify and resolve complex technical problems.
- Provided remote support for global customers, navigating time zone differences to ensure prompt assistance when needed.
Migration Technician
Vasion
01.2023 - 08.2023
- Performed detailed assessments of clients'' IT infrastructure to determine optimal solutions for their data migration needs.
- Coordinated closely with database administrators to ensure smooth transitions between source and target systems during each migration phase.
- Troubleshot and resolved complex technical issues encountered during migration projects, minimizing delays and maintaining client trust.
NOC Technician
Tonaquint Data Center
04.2022 - 08.2023
- Monitored operational and security procedures across the entire datacenter, related systems administration and maintenance protocols.
- Supported users both in person and by phone with problem resolution and education.
- Assessed and responded to network system alerts, prioritizing serious faults to reduce downtime.
Education
Certificate of Completion - Information Technology
Dixie Technical College
St. George, UT08.2022
High School Diploma -
Valencia High School
Valencia, CA05.2018
Skills
- Collaboration
- Professionalism
- Team building
- Adaptability
- Problem solving
- Issue diagnosis
- Equipment monitoring
- Equipment operation
Timeline
Product Support Engineer
Vasion
08.2023 - 01.2024
Migration Technician
Vasion
01.2023 - 08.2023
NOC Technician
Tonaquint Data Center
04.2022 - 08.2023
Certificate of Completion - Information Technology
Dixie Technical College
High School Diploma -
Valencia High School
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