Summary
Overview
Work History
Education
Skills
Timeline
Generic

Colin Logsdon

Katy

Summary

Results-oriented customer service professional with a proven track record of resolving inquiries and building customer satisfaction. Experienced in handling 30-50 client interactions daily through in-person visits and remote communication. Skilled in phone and email support, issue resolution, and detailed documentation. Adept at collaborating with teams to meet goals and exceed customer expectations. Ready to leverage these strengths in a remote insurance customer support role.

Overview

12
12
years of professional experience

Work History

Lawn Specialist

TruGreen
09.2021 - Current
  • Provide on-site service to residential clients, diagnosing concerns and delivering timely solutions to ensure customer satisfaction.
  • Manage daily interactions with 30-50 clients, recommending additional services and upselling solutions to meet customer needs.
  • Handle inbound phone calls and emails to schedule appointments, address service inquiries, and resolve customer issues.
  • Maintain detailed service records and reports, ensuring accurate documentation of treatments and customer feedback.
  • Collaborate with sales and service teams to address and resolve client concerns efficiently.

Deliver Driver

Doordash, Waitr, Postmates
10.2020 - 09.2021
  • Would deliver food in a timely manner and deliver good customer service
  • Over 1300+ deliveries with no infractions.
  • Met deadlines while working autonomously in fast-paced environment.
  • Interacted with members of public politely and professionally.
  • Delivered over-the-top customer service, exceeding expectations in every interaction.
  • Diffused escalated situations through excellent problem-solving and customer service skills.

CNC Machine Operator

Kiewit Offshore services
05.2019 - 10.2020
  • Operated CNC machines to produce high-quality parts for various industries.
  • Maintained consistency of work with good manufacturing practices and strong attention to detail.
  • Selected and loaded proper CNC program in controls, enabling machine operation.
  • Communicated with supervisors regarding any changes in job priorities or scheduling needs.
  • Read blueprints, work orders, or production schedules to determine product dimensions or tolerances.
  • Maintained clean and organized workspace, adhering to safety standards at all times.

Front End Loader Operator

Port of corpus terminal
06.2014 - 07.2015
  • Move large amounts of sand mulch gravel and other materials
  • Load said materials into large trucks with as little loss as possible
  • Lifted up to 50-pound bags of materials on a consistent basis with no injuries
  • Operated equipment over rocky or uneven land and in wide-ranging weather conditions, consistently upholding safety requirements and meeting schedule targets.
  • Performed daily inspections on equipment, checking fluid levels, tire pressure, and overall condition.
  • Adhered strictly to company policies regarding worksite safety procedures at all times.

Rebar Fabricator

reinforce steel supply
11.2013 - 06.2014
  • Tended multiple fabricating machines, including roll, brakes, presses, and forming and spinning machines
  • Set appropriate stops and guides to specified length as indicated by scale, rule or template
  • Operated hand and power tools and heavy machinery safely.
  • Collaborated with team members to complete complex projects efficiently and effectively.
  • Assisted in loading, unloading, and transporting raw materials and finished products as needed.
  • Utilized hand tools such as grinders, sanders, hammers for finishing work on fabricated pieces.

Education

Associates of Applied Science - Welding

Del Mar College
05.2019

Skills

  • Customer Service & Client Communication
  • Phone & Email Support
  • Problem Solving & Conflict Resolution
  • Time Management & Multitasking
  • Adaptability & Collaboration
  • Attention to Detail & Documentation

Timeline

Lawn Specialist

TruGreen
09.2021 - Current

Deliver Driver

Doordash, Waitr, Postmates
10.2020 - 09.2021

CNC Machine Operator

Kiewit Offshore services
05.2019 - 10.2020

Front End Loader Operator

Port of corpus terminal
06.2014 - 07.2015

Rebar Fabricator

reinforce steel supply
11.2013 - 06.2014

Associates of Applied Science - Welding

Del Mar College

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