Colin W. Mahoney
Lansing,MI
Summary
Overview
8
8
years of professional experience
Work History
IT Support Specialist
RSI Logistics
05.2023 - Current
- Worked directly with employees by updating and supporting their computers and mobile devices
- Configured hardware, devices, and software to set up work stations for employees.
- Independently ran IT Support at headquarters, as well as supported terminal sites
- Escalated issues to outsourced technical teams as needed and coordinated projects to fix intermediate to critical issues
Service Desk Engineer
Flow Control Group
03.2023 - 02.2024
- Worked directly and independently with 2200 employees by updating and supporting their computers and mobile devices
- Was the individual service desk engineer for 7 months
- Reworked imaging twice, both as UEFI USB Boot and Intune integration
- Solely trained two new service desk employees within a two-week period
Help Desk Technician
R.E. Mason & Associates
05.2022 - 02.2023
- Worked directly with 400 employees by updating and supporting their computers and mobile devices
- Single-handedly reinvented ticketing process to streamline onboarding/offboarding as well as purchase requests
- Handled projects and events both single-handedly and in team environments
- Rolled out multiple software deployments and policy changes across all employees
Senior IT Support Technician
Central Michigan University
08.2018 - 05.2022
- Worked directly with staff and administration by updating and supporting their electronic devices
- Handled projects and events both single-handedly and in team environments
- Repaired desktops and laptops daily
- Advanced experience with printer hosting/managing
- Lead a team of 30 people to register devices to our network
Front Desk Receptionist
Central Michigan University
08.2017 - 05.2018
- Demonstrated accountability through experience with handling money
- Maintained security as the front lines in the hall and was responsible for any safety concerns throughout the hall
- Dealt one on one with residents and used communication to effectively solve problems
- Kept inventory of our equipment and oversaw the check-in/out
Education
Central Michigan University - Broadcast & Cinematic Arts, Psychology
Central Michigan University
Mount Pleasant, MI12.2021
Skills
- Desktop administration
- Jamf Pro
- Munki
- Apple Technical Learning Administrative System
- Help Desk structure familiarity
- Windows 10/11
- Bomgar/BeyondTrust
- HIPAA & LEIN data privacy compliance
- Service Desk Ticketing System
- Problem-solving & troubleshooting
- Hiring & Training experience
- MacOS
- Active Directory
- Office 365
- Microsoft Configuration Manager (SCCM)
- Technical/User documentation
- Intune
- MacOS Monterrey
- Active Directory
- Office 365
- Microsoft Configuration Manager (SCCM)
- Technical/User documentation
- Intune
- MacOS Monterrey
- Active Directory
- Office 365
- Microsoft Configuration Manager (SCCM)
- Technical/User documentation
- Intune
Leadership Experience
ResNet Depot Manager, Central Michigan University, Mount Pleasant, MI, 08/19, 08/20, Managed group on campus to help students connect devices to campus network, Hired and trained students into IT environment for long-term positions, Worked with a networking team for hard-wiring devices and ports
Timeline
IT Support Specialist
RSI Logistics
05.2023 - Current
Service Desk Engineer
Flow Control Group
03.2023 - 02.2024
Help Desk Technician
R.E. Mason & Associates
05.2022 - 02.2023
Senior IT Support Technician
Central Michigan University
08.2018 - 05.2022
Front Desk Receptionist
Central Michigan University
08.2017 - 05.2018
Central Michigan University - Broadcast & Cinematic Arts, Psychology
Central Michigan University
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