Colin Mathis
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Maintenance Technician
Arkansas Department Of Veteran Affairs
04.2023 - Current
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Trained new employees on proper use and care of tools, machinery, and safety protocols.
- Operated and maintained heavy equipment such as excavators, tractors, and side by sides.
Assistant Manager
Rent-One
07.2022 - 04.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Night Shift Team Member
Coleman Heat Treating
02.2021 - 07.2022
- Strengthened team cohesion among night shift workers through open communication and mutual support.
- Minimized downtime and maximized productivity, effectively prioritizing tasks for optimal workflow.
- Upheld company standards of cleanliness and organization throughout nighttime facility maintenance tasks.
- Streamlined night shift processes, resulting in increased efficiency and productivity.
- Conducted regular equipment checks to ensure functionality, preventing unnecessary delays or breakdowns during operational hours.
Healthcare Media Specialist
PateintPoint
07.2021 - 06.2022
- Negotiated contracts with vendors for advertising placements and other promotional activities at competitive rates.
- Collaborated with cross-functional teams to develop integrated marketing campaigns, optimizing reach and impact.
- Streamlined operational processes and workflow to increase efficiency of team performance and resource allocation.
- Increased brand awareness through creation of innovative print and digital productions for major publications.
- Increased brand visibility by creating compelling content and utilizing targeted distribution channels.
Insurance Agent
SeniorcareUSA
01.2020 - 11.2020
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
Seaman Recruit
Navy RTC Great Lakes
09.2018 - 10.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
Dredge Deckhand
Jeffrey Sand Co
07.2017 - 02.2018
- Developed strong teamwork skills by actively collaborating with fellow crew members in various tasks and emergency situations.
- Handled lines during mooring operations efficiently, securing the vessel safely at designated locations.
- Inspected and maintained deck equipment and supplies.
- Performed maintenance tasks such as painting, chipping rust, and greasing equipment to extend the lifespan of onboard assets.
- Contributed to efficient operations by maintaining a clean and organized deck environment.
- Followed safety protocols and procedures to prevent accidents.
- Operated winches, cranes, and other deck machinery proficiently, resulting in efficient completion of tasks.
Towboat Deckhand
Bruce Oakley Inc.
03.2017 - 07.2017
- Developed strong teamwork skills by actively collaborating with fellow crew members in various tasks and emergency situations.
- Handled lines during mooring operations efficiently, securing the vessel safely at designated locations.
- Managed inventory of supplies on board the vessel effectively to ensure adequate resources were available for crew needs.
- Identified potential hazards on board promptly; implemented corrective measures to reduce risk exposure for crew members and passengers alike.
- Enhanced vessel safety by conducting regular inspections and maintenance of safety equipment.
- Worked alongside cargo team to conduct safe loading and unloading operations.
- Maintained ship generators and engines in top condition with regular preventive and predictive work.
Dishwasher/Cook
Sawbuck's Neighborhood Grill
06.2016 - 03.2017
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
Education
Undergraduate Degree - Cyber Security
DeVry University
Villa Park, IL01.2025
High School Diploma -
Beebe High School
Beebe, AR05.2016
Skills
- Preventive Maintenance
- Problem solving ability
- Customer Relations
- Team motivation
- Professionalism and Ethics
- Customer Service
License Certification
Life Insurance License, 03/2019, 03/2020
References
- Trevor Surgeon, Maintenance Supervisor, ADVA, (501) 891-0406
- Esther Buchanan, Team Supervisor, PateintPoint, (774) 521-4933
- Samuel Henderson, Deck Captain, Jeffery Sand Co., (501) 313-8467
Personal Study
At this time and date (04/09/2024), I am 2 weeks away from getting my Python+ certification. I also have participated in a "Rock, Paper, Scissors" programming competition and have created my own "Blackjack" program in my own time.
Timeline
Maintenance Technician
Arkansas Department Of Veteran Affairs
04.2023 - Current
Assistant Manager
Rent-One
07.2022 - 04.2023
Healthcare Media Specialist
PateintPoint
07.2021 - 06.2022
Night Shift Team Member
Coleman Heat Treating
02.2021 - 07.2022
Insurance Agent
SeniorcareUSA
01.2020 - 11.2020
Seaman Recruit
Navy RTC Great Lakes
09.2018 - 10.2018
Dredge Deckhand
Jeffrey Sand Co
07.2017 - 02.2018
Towboat Deckhand
Bruce Oakley Inc.
03.2017 - 07.2017
Dishwasher/Cook
Sawbuck's Neighborhood Grill
06.2016 - 03.2017
Undergraduate Degree - Cyber Security
DeVry University
High School Diploma -
Beebe High School
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