Colin Ngwa
Houston,TX
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Warehouse Associate (Pit Operator)
AMAZON HOU8
05.2022 - Current
- Actively participating and contributing ideas on ways to improve and/or optimize warehousing procedures
- Sorting out the customers orders to which all items match what is on the customer receipt so the packer could send out the orders with no issues
- Processing and fixing all issues that arise when dealing with customer orders such as missing items, excess items, weight issues and many more by using scanners provided to me
- Mark and label containers, container tags, or products using marking tools
- Measure weight and count products and materials
- Examine and inspect containers, materials and products in order to ensure that packing specifications are met.
Intern
GOODMANN Tech Academy
11.2021 - 04.2022
- Provide technical assistance to staff and customers on hardware and software-related issues
- Install, configure, and troubleshoot computer systems, hardware, and software
- Monitor system performance and troubleshoot any issues
- Follow established procedures and processes for computer maintenance
- Provide training and support to team members on the use of computer systems and software
- Perform system backups and maintain accurate records
- Research and recommend solutions for technical problems
Customer Service Associate (Office and Administrative Support)
Institute of Customer Service
08.2017 - 11.2021
- Research, compile, and prepare reports, manuals, correspondence, or other information required by management, government agencies or other partners
- Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
- Develop or update procedures, policies, or standards
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Education
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT02.2026
BSc. Operational Management -
Vinnytsia National Technical University
01.2016
Skills
- Microsoft Office Suite
- Helpdesk call support
- Ability to communicate effectively
- Personal Attributes Time Management Team Player
- Software Installation
- Configuration Management
- System Configuration
Certification
IT Information Library Foundations Certification (ITIL4) Issued Dec 2023 · Expires Dec 2026 Credential ID GR671602025CN
Languages
French
Limited Working
English
Native or Bilingual
Ukrainian
Elementary
Timeline
Warehouse Associate (Pit Operator)
AMAZON HOU8
05.2022 - Current
Intern
GOODMANN Tech Academy
11.2021 - 04.2022
Customer Service Associate (Office and Administrative Support)
Institute of Customer Service
08.2017 - 11.2021
Bachelor of Science - Information Technology
Western Governors University
BSc. Operational Management -
Vinnytsia National Technical University
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