Kayla Woods
Self Employed
Cartersville,GA
10
years of professional experience
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Customer-oriented team member with strong background in customer relations and administrative support. Outstanding multitasker who assists guests in friendly, courteous manner. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Committed to leaving a great, lasting impression.
Work History
Child Care Provider
4 Years- Independently operated and managed an in-home daycare for children from 6 months to 10 years of age.
- Established trusting relationships with open communication and problem-solving skills.
- Managed and promoted positive interactions through collaboration with clients.
Disclosure Desk Coordinator
1 Year- Adhered to time frame and compliance regulations while verifying loan accuracy, changes, and updates.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Compliance Disclosure Analyst
4 Years- Trained and mentored employees on initial and re-disclosure processes of retail and construction loans as Team Lead.
- Exceeded monthly goals of loan processing and received recognition for great customer service.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Worked independently with efficient time management to meet deadlines.
Customer Service Representative
1 Year- Demonstrated outstanding customer service, and helped build customer loyalty.
- Ensured cash drawer was balanced and all supporting documentation was in line with cash receipts and client transactions.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by creating welcoming, positive experiences.
Education
Bachelor of Science - General Studies
Skills
Detail Oriented
Cash handling proficiency
Reliability and punctuality
Relationship Building
Customer service focus
Teamwork and Collaboration
Additional Information
- Margie Flowers, (832) 226-7950, Hallmark Home Mortgage
- Michelle Dukes-Peterson, (260) 385-6649, Wells Fargo
- Alison Tante Maynard, (770) 846-4471 , Parent/Teacher Collaborator
- Carina Peters, (770) 876-3866, Personal Reference
Timeline
Child Care Provider
Self Employed
01.2018 - 01.2022Read More
Disclosure Desk Coordinator
Union Home Mortgage
01.2017 - 01.2018Read More
Compliance Disclosure Analyst
Hallmark Home Mortgage
01.2013 - 01.2017Read More
Customer Service Representative
Star Financial Bank
01.2012 - 01.2013Read More
Indiana University Purdue University Fort Wayne
Bachelor of Science from General Studies
Read More