Colin Price

• Manage commercial and industrial HVAC and plumbing construction projects from pre-construction through closeout.
• Develop and maintain project budgets, schedules, and cost forecasts to ensure on-time and on-budget delivery.
• Coordinate subcontractors, suppliers, and field teams to maintain workflow efficiency and accountability.
• Review mechanical drawings, specifications (Divisions 22 & 23), and submittals to ensure compliance and constructability.
• Lead project meetings and serve as the primary point of contact for clients, engineers, vendors, and internal stakeholders.
• Identify and resolve field, scheduling, and procurement challenges to minimize delays and cost impacts.
• Enforce jobsite safety standards, quality control measures, and adherence to OSHA requirements.
• Oversee procurement of mechanical equipment and materials to align with project timelines and contract requirements.

Discover Financial Services | Salt Lake City, UT | 2019 – [End Year]

• Advanced into senior-level role responsible for handling complex account escalations and high-risk customer disputes.
• Managed sensitive billing, fraud, and account-related disputes requiring detailed investigation, policy interpretation, and resolution strategy.
• Maintained performance metrics consistently 15% above team average in a high-volume, metric-driven environment.
• Increased customer satisfaction ratings from 88% to 99.9% within six months through structured problem resolution and proactive client communication.
• Trusted to de-escalate high-tension situations and prevent account closures, successfully mitigating service cancellations on 98% of escalated interactions.
• Supported peer development through coaching and best-practice guidance related to dispute management and customer retention.