Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Colin Shanley

Summary

Dynamic professional with a proven track record at Longhorn Steakhouse, excelling in team collaboration and effective time management. Effective in physical labor as well as small motor machines through years of landscaping. Recognized for enhancing guest satisfaction through exceptional service and operational efficiency. Proficient in advanced Excel functions, leveraging analytical skills to optimize processes and support business objectives. Have always worked a full time job to fund my education while pursuing a Bachelor's degree in accountancy. Well on my way to completing this degree while seeking employment for a relevant position for the future of my career.

Overview

5
5
years of professional experience

Work History

Host

Longhorn Steakhouse
07.2024 - Current
  • Welcomed and seated guests promptly, ensuring positive first impressions.
  • Managed waitlist efficiently, optimizing table turnover and guest satisfaction.
  • Communicated effectively with kitchen and serving staff to coordinate timely service.
  • Assisted in maintaining cleanliness and organization of dining area.
  • Trained new hosts on procedures and customer engagement techniques.
  • Supported team members during peak hours, enhancing overall operational flow.

Retail Worker

Gabriel Brothers
01.2024 - 05.2024
  • Delivered exceptional customer service by addressing inquiries and resolving complaints promptly.
  • Managed inventory levels through accurate stock counts and timely restocking procedures.
  • Trained new team members on operational processes and customer service standards.
  • Collaborated with colleagues to ensure efficient store operations during peak hours.

Host

Olive Garden Restaurant
05.2023 - 11.2023
  • Handled guest inquiries and concerns, providing exceptional customer service.
  • Monitored dining environment to ensure a welcoming atmosphere for guests.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Landscaper

Rex Howards Landscaping
06.2020 - 01.2023
  • Operated landscaping equipment, including mowers, trimmers, and blowers to complete projects efficiently.
  • Designed and implemented planting layouts based on client specifications and site conditions.
  • Assisted in maintaining landscape features through regular pruning, weeding, and mulching practices.
  • Coordinated with team members to ensure timely project completion while adhering to safety protocols.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
  • Constructed hardscape elements like patios, walkways, retaining walls, outdoor kitchens, fire pits, water features for enhanced functionality of outdoor spaces.

Education

BBA - Accounting

East Tennessee State University
Johnson City, TN
08-2026

Skills

  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Advanced Excel spreadsheet functions
  • Microsoft powerpoint, excel, and Word proficiency; including a badging activity provided by LinkedIn learning which displays competency in advanced Excel functions
  • Business process analysis
  • SAP entry level experience; including a certificate for completing a month long introductory course and using SAP to complete Information Technology courses
  • QuickBooks proficient
  • A deep understanding of stocks and how important investing and studying the financial market affects most private businesses as well as individual wealth
  • Budgeting and resource management

Accomplishments

Graduated High School with honors and a 3.8 GPA with a 26 composite ACT score. Through hard work and dedication I played soccer at a collegiate level for a year. I have accomplished much in my pursuit of a bachelor's degree such as earning a 102 on a final exam in a finance class at ETSU. I have earned raises at multiple jobs due to my dedication to whichever job I work while balancing a very healthy social life and student life. I am a voracious reader and an avid user of modern technology and deeply understand Microsoft Office tools such as Excel and Word. I also have first and experience with SAP information systems as well as Quickbooks

Interests

Enjoy hobbies that combine physical activity with outdoor exploration

High-Intensity Interval Training

Soccer and football

Church

Financial trends and how they affect society

Political events and the study of historical events

Timeline

Host

Longhorn Steakhouse
07.2024 - Current

Retail Worker

Gabriel Brothers
01.2024 - 05.2024

Host

Olive Garden Restaurant
05.2023 - 11.2023

Landscaper

Rex Howards Landscaping
06.2020 - 01.2023

BBA - Accounting

East Tennessee State University

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