Colin Steinauer
Hospitality Management
Summary
Well-qualified Hospitality Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience, utilizing interpersonal skills, excellent time management and problem-solving skills to take on new professional challenges.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bartender
The Stovall House
08.2023 - Current
- Performed opening and closing duties, setting up for incoming shift, and stocking inventory.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Cultivated strong relationships with members, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Hospitality Specialist
Straz Center For Performing Arts
09.2021 - Current
- Took a lead role as captain for large fundraising galas to coordinate the staff in executing fine dining service.
- Stayed up-to-date with industry regulations and standards to offer compliant hospitality services.
- Established and maintained relationships with key customers to promote satisfaction and loyalty.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Event Captain and Bartender
CBK Catering
05.2020 - Current
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Hotel Manager
Alaskan Dream Cruises
04.2019 - 04.2020
- Managed the hotel operations of a 60-passenger cruise ship.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Increased customer service ratings through personable service.
- Maintained consistent training to motivate staff and reduce turnover.
Restaurant Manager
Soaring Wings
03.2017 - 11.2018
- Coordinated a team of 100+ associates in both front and back of house operations.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
Hotel Manager
American Cruise Lines
02.2016 - 03.2017
- Managed the hotel operations of passenger cruise ships across all available itineraries.
- Coordinated hospitality associates, managers and marine crew to deliver exceptional guest services and satisfaction.
- Maintained a high standard of housekeeping for all staterooms and public spaces
- Elevated the fine dining experience and beverage programs across multiple vessels.
Director of Food and Beverage
Shaner Hotel Group
09.2014 - 01.2016
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Education
MBA - Human Resources Management
The University of West Florida
Pensacola, FL 05.2021 -
Skills
Operations Management
Certification
FOOD HANDLING AND ALCOHOL SERVICE CERTIFIED
Clubs And Organizations
THE NATIONAL SOCIETY OF LEADERSHIP AND SUCCESS
Timeline
Bartender
The Stovall House
08.2023 - Current
Hospitality Specialist
Straz Center For Performing Arts
09.2021 - Current
MBA - Human Resources Management
The University of West Florida
05.2021 -
Event Captain and Bartender
CBK Catering
05.2020 - Current
Hotel Manager
Alaskan Dream Cruises
04.2019 - 04.2020
Restaurant Manager
Soaring Wings
03.2017 - 11.2018
Hotel Manager
American Cruise Lines
02.2016 - 03.2017
Director of Food and Beverage
Shaner Hotel Group
09.2014 - 01.2016
FOOD HANDLING AND ALCOHOL SERVICE CERTIFIED
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