Colin Voss
Brighton,MI
Summary
Experienced customer service worker with solid background in team environments, contributing to smooth operations and successful activities to promote customer satisfaction. Proven track record of supporting team goals and maintaining high standards of work quality. Demonstrated effective communication and problem-solving skills in collaborative settings.
Overview
3
3
years of professional experience
Work History
Scooper
Blank Slate Creamery
05.2024 - Current
- Handled high-pressure situations during peak hours by remaining calm and efficient in fulfilling customer orders.
- Promoted a positive atmosphere by engaging with customers and providing cheerful service.
- Aided in inventory management, stocking supplies as needed to maintain sufficient stock levels during shifts.
- Consistently met or exceeded sales targets by utilizing product knowledge and understanding customer preferences.
Outside Service Attendant
Oak Pointe Golf And Country Club
04.2023 - 08.2023
- Contributed to a well-maintained facility by performing routine maintenance tasks on golf carts and equipment.
- Aided tournament organization efforts through precise management of tee times and golfer registration processes.
- Facilitated effective communication between pro shop staff, groundskeepers, and outside service attendants to ensure optimal operation conditions.
- Supported operations by effectively managing outside service areas, including bag drop, practice range, and cart staging.
Team Member
Party City Corporation
11.2021 - 04.2023
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Assisted with inventory counts and stocking of merchandise.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Operated register to process payments and collect cash payment for order totals.
Education
BBA -
Grand Valley State University
Allendale, MI04.2027
High School Diploma -
Brighton High School
Brighton, MI06.2023
Skills
- Cleanliness and Organization
- Reliability and punctuality
- Initiative and Self-Motivation
- Strong Work Ethic
- Teamwork and Collaboration
- Customer Service
Timeline
Scooper
Blank Slate Creamery
05.2024 - Current
Outside Service Attendant
Oak Pointe Golf And Country Club
04.2023 - 08.2023
Team Member
Party City Corporation
11.2021 - 04.2023
BBA -
Grand Valley State University
High School Diploma -
Brighton High School
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