Colin Weber
Seattle
Summary
Innovative leader with extensive experience in claims management and process improvement. Proven ability to enhance operational efficiency, demonstrated by significant reductions in cycle times and improved team performance through effective training and development.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Claims Supervisor
Puget Sound Energy Inc
Bellevue
12.2025 - Current
- Oversaw operations of two claims teams, ensuring alignment with performance goals.
- Review and approve complex claims for accuracy and adherence to guidelines.
- Monitor and track performance metrics such as turnaround times, resolution rates, denial rates for the Claims Department.
- Trained staff on claim handling procedures and best practices to enhance operational efficiency.
- Developed and implemented operational plans and procedures to streamline team effectiveness.
- Develop training materials to enhance team knowledge of claims procedures.
Claims Manager
Reserv Claims Analysis LLC
Seattle
08.2023 - 08.2025
- Established and managed two specialized teams focusing on total loss and express claims.
- Oversaw two team leaders and two adjuster teams, aligning performance with corporate objectives to support overall claims strategy.
- Implemented a total loss procedure adopted across multiple accounts, enhancing claims processing efficiency.
- Decreased time to payment cycle by sixty percent year-over-year (2024-2025).
- Reduced open-to-closed cycle time by forty-eight percent year-over-year (2024-2025).
- Analyzed claims trends from statistical reports and communicated actionable insights to executive leadership to inform decision-making.
- Presented performance data to clients, including Amazon, to strengthen client relationships.
- Led team development initiatives, setting goals and delegating tasks to enhance project management and team effectiveness.
Claim Supervisor - Marine/Trucking/Transportation Unit
Align Claims Services, Inc
11.2015 - 08.2023
- Specialized commercial claims leader in the Marine/Trucking/Transportation space
- Led two teams of claims adjusters managing 3100 claims/month, ensuring timely resolution and customer satisfaction
- Claims satisfaction scores rose for four consecutive years (2019 - 2022)
- Decreased open to closed cycle time by 45% year-over-year (2018-2023)
- Directed integration and implementation of direct repair programs (DPR) to streamline claims processing
- Coordinated third-party administration processes to enhance service delivery and operational efficiency
- Shepherded procurement and integration of new carrier client (in 2021)
EARLY CAREER & SERVICE
(Marine Corps/Progressive Insurance/Align Claims)
08.2001 - 11.2015
- Graduated top of class in Marine Corps boot camp, achieved rank of Sgt (E-5), received multiple commendations, and served in various leadership roles, demonstrating commitment to excellence and team success.
- Handled claims for personal and commercial auto as Claims Adjuster and supervised claims operations as Claims Supervisor at Progressive Insurance, ensuring compliance with company policies and customer satisfaction.
- Managed claims for commercial auto, trucking transportation, and marine & aviation E&S at Align Claims Services, LLC, focusing on risk assessment and resolution for Florida accounts.
Education
Associates - Business/Commerce & General
Bellevue University
Bellevue, WA01-2008
Associate of Arts - Business Administration And Management
San Jacinto College
Pasadena, TX01-2006
Skills
- Claim quality assurance reviews
- Claim metrics management
- Commercial auto claims
- Commercial property claims
- Specialty claims management
- Insurance concepts knowledge
- Insurance principles knowledge
- Insurance strategies knowledge
- Insurance certification
- Guiding direct reports
- Coaching
- Mentoring
Certification
- AIC
- AIC-M
- AIN
Websites
Timeline
Claims Supervisor
Puget Sound Energy Inc
12.2025 - Current
Claims Manager
Reserv Claims Analysis LLC
08.2023 - 08.2025
Claim Supervisor - Marine/Trucking/Transportation Unit
Align Claims Services, Inc
11.2015 - 08.2023
EARLY CAREER & SERVICE
(Marine Corps/Progressive Insurance/Align Claims)
08.2001 - 11.2015
Associates - Business/Commerce & General
Bellevue University
Associate of Arts - Business Administration And Management
San Jacinto College