Colin Whipple
Lansing,MI
Summary
Insurance professional with comprehensive experience in claims management, risk assessment, and customer service. Strong focus on team collaboration, problem-solving, and adapting to changing needs. Known for thorough investigations, efficient resolution of claims, and delivering reliable results under pressure. Skills include negotiation, attention to detail, and effective communication.
Overview
15
15
years of professional experience
Work History
Insurance Claims Adjuster-Property
Auto-Owners Insurance Company
02.2013 - Current
- Improved customer satisfaction by providing timely updates and resolutions to their claims inquiries.
- Developed positive relationships with policyholders, fostering trust through transparency during the claim process.
- Identified fraudulent activities through diligent investigation, protecting company assets from potential losses.
- Managed catastrophe situations effectively, addressing urgent claims needs quickly and compassionately.
- Conducted thorough site inspections to accurately assess property damage for accurate payouts.
- Coordinated with repair professionals to ensure quality workmanship and timely completion of repairs on insured properties.
- Built strong relationships with independent agents within a territory for over 10 years
Insurance Claims Adjuster-PIP
Auto-Owners Insurance Company
06.2010 - 02.2013
- Identified fraudulent activities through diligent investigation, protecting company assets from potential losses.
- Reduced claim processing time by efficiently investigating and evaluating insurance claims.
- Negotiated fair settlements for clients by effectively communicating with all parties involved in the claim process.
- Achieved cost savings by negotiating favorable terms with service providers such as attorneys, and medical experts involved in the claims process.
Education
Bachelor of Arts - Political Science
Michigan State University
East Lansing, MI12-2008
Skills
- Claims investigation
- Motivation and initiative
- Legal compliance
- Policy interpretation
- Customer service
- Problem-solving
- Team collaboration
- Verbal and written communication
- Property Estimating-Xactimate trained
Timeline
Insurance Claims Adjuster-Property
Auto-Owners Insurance Company
02.2013 - Current
Insurance Claims Adjuster-PIP
Auto-Owners Insurance Company
06.2010 - 02.2013
Bachelor of Arts - Political Science
Michigan State University
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