Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Lead Guest Service Attendant
Wentzville Parks And Recreation
02.2023 - 08.2023
Confirmed excellent customer service by quickly resolving customer concerns.
Managed cash transactions accurately, maintaining financial security within the workplace.
Supervised daily operations, ensuring adherence to company policies and procedures.
Responded to customer requests efficiently and with knowledgeable assistance.
Salesmen/Service Technician (Bicycle Shop)
Momentom Cycles
11.2020 - 11.2022
Provided expert advice on equipment selection, leading to an overall improvement in operational efficiency.
Provided advice on equipment selection, leading to an overall improvement in operational efficiency.
Mentored junior technicians in maintenance, repair, and reporting duties.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.