Colleen Bahr

• Managed 7 properties across 3 states, enhancing profitability through efficient self-management.
• Enhanced performance of property managers through mentoring and training on underperforming properties
• Designed comprehensive remediation plans to successfully turnaround underperforming properties, resulting in increased profitability.
• Ensured efficient staff allocation for offices and maintenance teams
• Ensured compliance with tax credit property reporting requirements for each quarter and year
• Conducted quarterly property audits
• Evaluating productivity levels of employees for improved annual performance assessments.
• Provided outstanding customer service by resolving issues promptly and proactively addressing concerns to ensure client satisfaction.
• Developed strong relationships with key clients, resulting in long-term partnerships and increased revenue.

Oversaw successful operation of a portfolio consisting of 25 properties, totaling to 2600 units and leading a team of 150 employees

Enhanced efficiency by shifting from manual time sheets to automated ADP Payroll system

• Facilitated employee learning and understanding of the revised timecard approval process.
• Collaborated effectively with the Human Resources department to coordinate final approval for timecard submissions, run accurate payroll reports, and balance bi-weekly payrolls.
• Managed the annual review and renewal process for Property, Auto, and Health Insurance plans including payment management
• Collaborated with Accountants and Regional Managers to develop and execute annual budget plans
• Managed bi-weekly corporate meetings to monitor both Capital expenditures and project status.
• Lead weekly Regional Manager meeting monitoring vacancy, delinquency, staffing concerns and productivity.
• Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
• Ensured efficient allocation of operational resources by closely overseeing budget.

• Created comprehensive guidebook for property management and maintenance teams.
• Conducted comprehensive training programs to equip new employees with knowledge of operations policies and procedures
• Provided guidance and support to employees experiencing difficulties, while measuring improvement through continued learning opportunities.
• Efficiently managed monthly training meetings to ensure seamless integration of new policies and procedures
• Coded and processed invoices on daily basis for 15 properties in 4 states.
• Instructed and mentored recently joined staff members within department
• Managed and analyzed utility usage data to detect excessive consumption
• Utilized effective strategies to enhance precision and effectiveness of resident invoice and utility bill chargeback process
• Processed resident move out charges and invoices
• Processed forfeited and refunded Security Deposits within Accounting Department
• Successfully executed tasks of reconciling, cutting, and mailing checks every week for net 30 payment
• Ensured accurate and timely completion of annual 1099 documentation.
• Simplified process of monthly credit card reconciliation by utilizing Microsoft Excel to import data for multiple statement accounts
• Executed quarterly processing of investor distribution checks.
• Maintained accountability for managing and reconciling large volume of vendor payments.
• Successfully reduced risk of fraud and errors through enhanced internal controls in accounts payable.
• Instrumental in resolving intricate billing problems, ensuring protection of organization's finances and reputation.
• Developed and implemented comprehensive training sessions to equip junior staff with expertise in accounts payable procedures.
• Promoted interdepartmental cooperation to resolve budget challenges and prioritize spending based on organizational objectives.
• Enhanced month-end closing process by improving data entry efficiency and ensuring proper documentation.
• Enhanced team efficiency through strategic allocation of tasks based on individual capabilities.

• Generated weekly reports using Microsoft Excel to monitor and resolve overdrawn accounts
• Closing accounts that were overdrawn in excess of 30 days
• Researching account ownership and recovering funds from connected accounts and applying funds appropriately
• Examining overdrawn accounts determining actual funds loss vs fees
• Notifying customers and reporting to proper credit establishments.

• Managing and scheduling a team of 20 people
• Research transactions histories when employees would be out of balance on a nightly basis
• Hiring and training new employees
• Reviewing teller's performance quarterly and helping continue to train and advance teller's in their banking career
• Holding monthly meeting and introducing new products and sales incentives
• Performing quarterly and yearly audits on individual teller drawers, main vault funds, and all negotiable items
• Ordering supplies.
• Increased employee retention by providing ongoing coaching, feedback, and professional development opportunities for teller staff.