Colleen Best
Brooklyn Park,MN
Overview
26
26
years of professional experience
Work History
Manager/Lead Optician
Insight Eye Care
Waite Park, MN
10.2019 - 07.2022
- Established processes to ensure efficient workflow throughout the organization.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Provided leadership during times of organizational change or crisis situations.
- Conducted performance reviews for team members.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Coached, mentored and trained team members in order to improve their job performance.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Enhanced team morale and retention through recognition programs and career development opportunities.
Manager/Optician
Innovation Eyewear
Buffalo, MN
05.2015 - 05.2019
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Monitored staff performance and addressed issues.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Manager/Optician Technician
Medina Eye Clinic
Hamel, MN
01.2008 - 01.2014
Manager/Optician Technician
Uptown Eye Care
Monticello, MN
01.1997 - 01.2014
Education
High School Diploma -
West High School
Mpls06-1979
Skills
- Contract Management
- Performance Management
- Staff Development
- Operations Management
- Business Administration
- Key Performance Indicators
- Product Management
- Performance Evaluations
- Staff Training and Development
- Sales Techniques
- Complex Problem-Solving
Timeline
Manager/Lead Optician
Insight Eye Care
10.2019 - 07.2022
Manager/Optician
Innovation Eyewear
05.2015 - 05.2019
Manager/Optician Technician
Medina Eye Clinic
01.2008 - 01.2014
Manager/Optician Technician
Uptown Eye Care
01.1997 - 01.2014
High School Diploma -
West High School