Overview
Work History
Education
Skills
Timeline
Generic

Colleen Best

Brooklyn Park,MN

Overview

26
26
years of professional experience

Work History

Manager/Lead Optician

Insight Eye Care
Waite Park, MN
10.2019 - 07.2022
  • Established processes to ensure efficient workflow throughout the organization.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Provided leadership during times of organizational change or crisis situations.
  • Conducted performance reviews for team members.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Enhanced team morale and retention through recognition programs and career development opportunities.

Manager/Optician

Innovation Eyewear
Buffalo, MN
05.2015 - 05.2019
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Negotiated contracts and agreements with vendors and suppliers to reduce costs.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Monitored staff performance and addressed issues.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Manager/Optician Technician

Medina Eye Clinic
Hamel, MN
01.2008 - 01.2014

Manager/Optician Technician

Uptown Eye Care
Monticello, MN
01.1997 - 01.2014

Education

High School Diploma -

West High School
Mpls
06-1979

Skills

  • Contract Management
  • Performance Management
  • Staff Development
  • Operations Management
  • Business Administration
  • Key Performance Indicators
  • Product Management
  • Performance Evaluations
  • Staff Training and Development
  • Sales Techniques
  • Complex Problem-Solving

Timeline

Manager/Lead Optician

Insight Eye Care
10.2019 - 07.2022

Manager/Optician

Innovation Eyewear
05.2015 - 05.2019

Manager/Optician Technician

Medina Eye Clinic
01.2008 - 01.2014

Manager/Optician Technician

Uptown Eye Care
01.1997 - 01.2014

High School Diploma -

West High School

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Colleen Best