Colleen Best
Brooklyn Park,MN
Overview
26
26
years of professional experience
Work History
Manager/Lead Optician
Insight Eye Care
Waite Park, MN
10.2019 - 07.2022
- Established processes to ensure efficient workflow throughout the organization.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Provided leadership during times of organizational change or crisis situations.
- Conducted performance reviews for team members.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Coached, mentored and trained team members in order to improve their job performance.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Enhanced team morale and retention through recognition programs and career development opportunities.
Manager/Optician
Innovation Eyewear
Buffalo, MN
05.2015 - 05.2019
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Monitored staff performance and addressed issues.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Manager/Optician Technician
Medina Eye Clinic
Hamel, MN
01.2008 - 01.2014
Manager/Optician Technician
Uptown Eye Care
Monticello, MN
01.1997 - 01.2014
Education
High School Diploma -
West High School
Mpls06-1979
Skills
- Contract Management
- Performance Management
- Staff Development
- Operations Management
- Business Administration
- Key Performance Indicators
- Product Management
- Performance Evaluations
- Staff Training and Development
- Sales Techniques
- Complex Problem-Solving
Timeline
Manager/Lead Optician
Insight Eye Care
10.2019 - 07.2022
Manager/Optician
Innovation Eyewear
05.2015 - 05.2019
Manager/Optician Technician
Medina Eye Clinic
01.2008 - 01.2014
Manager/Optician Technician
Uptown Eye Care
01.1997 - 01.2014
High School Diploma -
West High School
Similar Profiles
Erin GrindeErin Grinde
Optometric Technician at Insight Eye CareOptometric Technician at Insight Eye Care
Alyssa NievesAlyssa Nieves
Medical Administrator/Insurance Verification Specialist at New Insight Eye CareMedical Administrator/Insurance Verification Specialist at New Insight Eye Care
Chirag GhadiyaChirag Ghadiya
Medical Representative at Insight Eye Care Pvt. Ltd.Medical Representative at Insight Eye Care Pvt. Ltd.
Adrianna RoweAdrianna Rowe
Behavioral Technician at FRASERBehavioral Technician at FRASER
Rahma MohamedRahma Mohamed
Home Health Aide at Signe Burckhardt ManorHome Health Aide at Signe Burckhardt Manor