Valerie Kenwell
Dallas,TX
Summary
Detail oriented and energetic optician with more than 30 years experience. Always striving to give patients the ultimate vision care experience. Skilled in sales, education, technology and operating all optometry equipment. Ready to share my expansive tool kit of customer service and problem resolution.
Overview
16
16
years of professional experience
Work History
Manager/Lead Optician
Doctor Eyecare
03.2008 - Current
- Responsible for all day to day operations including front office, optical, lab and optometric tech. Leading and guiding all staff.
- Interpreting results of eye examinations, using prescriptions written by Optometrists and Ophthalmologists.
- Expert frame stylist that guides patients in finding the perfect pair of frames according to prescription limitations and patient's needs/wants. Top sales employee for more than 10 years.
- Knowledgeable of technology that aides in selection of lens designs, materials and coatings to deliver the patient the optimal prescription experience.
- Adjusting, repairing, displaying, buying, returning of frames and optical supplies.
- Used all office equipment accurately. Skilled with auto-refractors, non applanation tonometer, OCT, visual fields, lensometers, pupilometers, slit lamps, phoropters and fundus photos.
- Proficient with most vision carriers. Explaining patient's vision benefit and coverage.
- Navigate office software to set appointments, update patient's charts, patient's orders and current prescriptions, employee timesheets and batch closures.
- Contacts lens insertion and removal. Comprehension of fitting monovision, bifocal contacts, keratoconus fit and gas permeable lenses.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Responsible for hiring, corrective counseling and termination of employees.
- Training of new hires and ensuring current staff is up to date with current trends and medical advances.
- Meet with frame and contact lens reps, pharmaceutical optical supply vendors and lab reps.
- Responsible for developing company policy and procedure manuel.
Skills
*Manager
*Optician
*Cross trained
*Buyer
*Styler
*Computer Literate
*Office Trainer
Timeline
Manager/Lead Optician
Doctor Eyecare
03.2008 - Current
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