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Dedicated Senior CSR with 15+years of experience in providing superb customer service. Expert in establishing rapport by listening to customers and understanding specific needs. Manage consistent one-call resolution to offer prompt and streamlined service.

Senior customers service with history of building customer satisfaction and loyalty by delivering top-notch support and service. Talented in troubleshooting problems with excellent analytical and critical thinking skills. Team player offering 7+ years in electronic-sales environments. Highly proficient Senior Customer Service Representative with demonstrated customer service orientation and interpersonal and communication skills to effectively handle multiple tasks in fast-paced environment. Quality-focused producer consistently meets team and department production targets by delivering strong output to achieve metrics. Mentors new hires and existing staff in call handling best practices to promote accurate and consistent call responses.

Developed strong communication and problem-solving skills in fast-paced customer service environment. Adept at handling complex customer interactions and resolving issues efficiently. Seeking to transition into new field where these skills can be effectively utilized for positive outcomes.
Knowledgeable and dedicated customer service professional with extensive experience in Telecommunications industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Highly proficient Senior Customer Service Representative with demonstrated customer service orientation and interpersonal and communication skills to effectively handle multiple tasks in fast-paced environment. Quality-focused producer consistently meets team and department production targets by delivering strong output to achieve metrics. Mentors new hires and existing staff in call handling best practices to promote accurate and consistent call responses.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

At FedEx Express, I excelled as a Senior Customer Service Representative, leveraging my problem resolution and relationship-building skills to exceed performance targets and foster long-term customer loyalty. My adeptness in complaint resolution and customer support ensured a significant increase in customer satisfaction, establishing me as a top performer in a results-driven environment.

Dynamic Senior Customer Service Representative with extensive experience at Wells Fargo, excelling in complaint resolution and customer relations. Proven track record of enhancing service delivery through process improvements and effective team mentorship. Skilled in conflict management and adept at analyzing customer feedback to drive service enhancements.

Colleen Booton

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Senior Customer Service Representative

Paralegal

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Bachelor of Arts - American Studies And Media

Associate of Science - Business

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Senior Customer Service Representative

Paralegal

Bachelor of Arts - American Studies And Media

Associate of Science - Business

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