Colleen Brown
Seasons Cafe
Wahpeton,ND
1
Certificate
Enthusiastic Server experienced in delivering exceptional customer service in fast-paced restaurant environments. Enhanced guest satisfaction through effective communication, problem-solving, and multitasking abilities while managing diverse customer needs. Committed to fostering positive dining experiences and maintaining high service standards.
Work History
Hostess/ Cashier/ Waitstaff Server
4 Months- Operated deep fryers, grills, and other cooking equipment efficiently during peak hours.
- Operated fryers and cooking equipment to prepare menu items efficiently.
- Prepared and cooked menu items according to standard recipes and presentation guidelines.
- Ensured food quality and presentation met restaurant standards consistently.
- Enhanced food quality by ensuring proper cooking times and temperatures for various fried foods.
- Maintained cleanliness and organization of kitchen workspace throughout shifts.
- Maintained cleanliness of kitchen equipment and workstations to ensure food safety compliance.
- Followed safety and sanitation protocols to uphold health regulations strictly.
- Cleaned, stocked, and restocked workstations and display cases.
- Collaborated with team members to streamline order processing and improve service speed.
- Adapted quickly to changing menu items and special requests from customers.
- Restocked supplies at workstations and display cases to ensure efficient operations during service.
- Supported training of new staff on kitchen procedures and equipment usage effectively.
- Operated large-volume cooking equipment such as grills, deep-fat fryers or griddles.
- Greeted and seated guests promptly, ensuring positive first impressions.
- Managed reservations and waitlists using restaurant management software.
- Coordinated with servers to facilitate seamless dining experiences for guests.
- Assisted in maintaining cleanliness and organization of front-of-house areas.
- Provided menu information and answered guest inquiries effectively.
- Handled customer feedback, resolving issues to enhance satisfaction levels.
- Supported team members during peak hours to improve service efficiency.
- Greeted and seated guests, ensuring a welcoming atmosphere for all patrons.
- Managed reservation system, optimizing table assignments to enhance dining flow.
- Maintained cleanliness of front-of-house areas, contributing to overall restaurant ambiance.
- Assisted servers with customer inquiries, fostering effective communication within team.
- Provided menus and explained daily specials, enhancing guest experience and satisfaction.
- Coordinated waitlist management, efficiently balancing guest expectations during peak hours.
- Greeted guests warmly, establishing a positive first impression and enhancing overall dining experience.
- Managed reservation system, ensuring efficient table assignments and minimizing wait times for guests.
- Assisted in maintaining cleanliness and organization of front-of-house areas to uphold restaurant standards.
- Collaborated with servers to communicate guest needs and special requests promptly and accurately.
- Handled guest inquiries and concerns with professionalism, contributing to high customer satisfaction levels.
- Supported management in optimizing seating arrangements during peak hours to maximize capacity utilization.
- Trained new staff on customer service protocols, fostering a welcoming atmosphere for all patrons.
- Monitored dining area for attentiveness, ensuring all guests received timely service throughout their visit.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
- Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
- Adapted to various dining room configurations during private events or seasonal changes, maximizing available space for optimal guest flow.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered phone calls to take orders, give information and document reservations.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Completed daily side work and opening and closing duties without fail.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Education
GED
Bachelor of Arts - Counseling Psychology
Associate of Arts - Counseling Psychology
Automotive Technology - Automotive Engineering
No Degree - Welding Certificate
Associate of Arts - General Studies
Skills
Customer service
Dining customer service
Guest engagement
Greeting guests
Table maintenance
Interactive communication skills
Complaint handling
Complaint resolution
Phone etiquette
Payment processing
Check payment processing
Bill computation
Upselling
Reservation management
Reservation coordination
Table busing
Beverage preparation
Menu memorization
Menu presentation
Dining room management
Dining area maintenance
High volume dining
Table setting
Table busing
Buffet setup and takedown
Beverage service
Food safety
Food inspection
Cleanliness maintenance
Food presentation
Menu curation
Beverage recommendations
Service prioritization
Task prioritization
Time management
Organizational skills
Flexible and adaptable
Reliable and trustworthy
Efficient collaboration
Teamwork and collaboration
Patience and empathy
Active listening
Problem-solving
Customer-oriented
Strong interpersonal skills
Positive and professional
Conflict resolution
Detail-oriented
Kitchen staff coordination
Bar terminology
Wine pairings
Menu board art
Organizational skills
Conflict resolution
Timeline
Hostess/ Cashier/ Waitstaff Server
Seasons Cafe
08.2018 - 12.2018Read More
State of North Dakota GED Program
GED
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C.T.U. (Online) Colorado Technical University
Bachelor of Arts from Counseling Psychology
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Post University (Online)
Associate of Arts from Counseling Psychology
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"U.T.T.C. "United Tribes Technical College
Automotive Technology from Automotive Engineering
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"U.T.T.C." United Tribes Technical University
No Degree from Welding Certificate
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"S.W.C." Sisseton-Wahpeton College
Associate of Arts from General Studies
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Accomplishments
- Promoted to Dual-Rate Shift Supervisor after only working a year of employment within the foods department for exceptional performance.
- Trained and mentored thirty- plus of employees.
- Supervised team of 15-20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved computer functions by introducing Microsoft Word, and Powerpoint for Advertising the Daily Buffet Items, prices, and hours of operation.
Certification
- Food Service Training -
- Food Safety Training
- Proper Hand washing skills
- Wine Tasting Event
- Fine Dining Waitstaff Training
- First Aid C.P.R. Certified
- Customer Service Training
Languages
English
Full Professional