Colleen Caufield
Rochester,NY
Summary
Adept at multitasking in fast-paced environments to solve customer problems by developing and implementing successful solutions based on business requirements and customer needs. Looking to grow professionally alongside an expanding team.
Overview
6
6
years of professional experience
Work History
Customer Service and Backroom Coordinator
Marshalls
07.2018 - Current
- Coordinated with sales associates.
- Optimized space utilization within the backroom for increased efficiency and ease of access to products.
- Collaborated with store managers to develop strategies.
- Enhanced customer satisfaction by addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Public Safety Student Intern
Monroe County Public Safety Department
06.2023 - 08.2023
- Built professional relationships with colleagues at all levels within the organization, strengthening interpersonal communication skills during the internship experience.
- Gained exposure to various aspects of the industry through active participation in company events, workshops, and training sessions during the internship period.
- Developed strong communication skills by presenting findings in team meetings and collaborating on group projects.
- Acquired hands-on experience throughout the public safety departments.
Rochester Teen Court Intern
The Center For Youth
08.2022 - 12.2022
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, case documents, and reports.
Education
Certificate - Paralegal Studies
Monroe Community College
Rochester, NY11.2024
Associate of Science - Criminal Justice
Monroe Community College
Rochester, NY12.2022
Skills
- Customer Service
- Microsoft Office Suite
- Training and Development
- LexisNexis
- Team Collaboration
- Multitasking capabilities
- Organizational skills
- Strong Communication
Timeline
Public Safety Student Intern
Monroe County Public Safety Department
06.2023 - 08.2023
Rochester Teen Court Intern
The Center For Youth
08.2022 - 12.2022
Customer Service and Backroom Coordinator
Marshalls
07.2018 - Current
Certificate - Paralegal Studies
Monroe Community College
Associate of Science - Criminal Justice
Monroe Community College
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