Summary
Overview
Work History
Education
Skills
References
References
Timeline
Generic

Colleen Cochran

Mount Orab,OH

Summary

To obtain a challenging position in billing and office operations within a progressive organization in which strong customer service, attention to detail, extensive insurance and billing knowledge and a proven track record of contribution to bottom line results, would be of value. Results oriented professional with experience in direct customer relations and problem solving techniques. Many years of experience with a broad background in management of billing, collections, patient accounts, customer service, insurance and assisting in the implementation of policies and procedures enables me to resolve problems. These experiences allow me to offer the talents that foster successful project outcomes to completion. Efficient Revenue Cycle Manager adept at implementing procedural improvements and executing revenue metrics analysis to dive corporate financial objectives. Eager to apply 30+ years of account management to increase revenue and add value to the team.

Overview

12
12
years of professional experience

Work History

Revenue Cycle Manager

The Christ Hospital Physician Network
12.2019 - Current
  • Oversee follow up aging for all Commercial and Managed Medicare plans
  • Maintain MGMA Metric Standards with the use of the Epic Dashboard
  • Work closely with the Charge Entry, Payment posting and Coding team to complete the Revenue Cycle as needed
  • Work with IT during upgrades and implementations
  • Work with the team to enable them to work from home during the start of Covid and maintain that status
  • Implement processes and procedures for appeals and corrected claims
  • Develop the training team for new hire training
  • Work closely with the team to create proper and approved Epic training material.

Medicaid Services Manager

Bottom Line System
04.2018 - 11.2019
  • Work with Human Resources staff to recruit, interview, select and hire for the Medicaid Department
  • Coach, mentor and develop staff
  • Lead employees to meet the organization's expectations
  • Plan and allocate resources
  • Evaluate and improve departmental operating procedures
  • Review insurance contracts and Medicaid Provider Manuals
  • Maintain regular contact with necessary parties
  • Organize, prepare and/or attend department, client and company meetings
  • Work with finance on yearly department goals/budgets.

VP of Revenue Cycle Services

Centerprise Inc
01.2016 - 03.2018
  • Supervise payer relations and performance
  • Develop and implement business line goals and standards
  • Evaluate departmental operations
  • Manage staffing activities
  • Develop and implement policies and procedures
  • Provide consulting services to existing clients
  • Assist with the preparation and evaluation of departmental budgets.

Customer Service Manager

Mercy Health Partners
02.2015 - 04.2016
  • Manage high volume call center
  • Handle escalated calls and complaints
  • Communicate with offices and assist with their concerns
  • Improve the department with additional training
  • Handle payroll using Kronos software
  • Responsible for touch base with all direct reports
  • Work with Vendors on Statement redesign/collections.

Corporate Manager Revenue Cycle

Mercy Health Partners
04.2012 - 02.2015
  • Managed staffing activities
  • Provided Benchmarking and reporting for 10 practices
  • Monitored Accounts Receivable on a daily basis
  • Developed Training Modules for new hires
  • Assisted with the development of process and procedure
  • Through knowledge of the Epic Practice Management Software.

Education

Associate of Science - Business

Thomas Moore
Kentucky
05-2002

Skills

  • Epic
  • Knowledgeable in: Workers' Compensation, Medicare, Medicaid, All Commercial Plan, ICD9-ICD-10, Cpt-4 Coding and Modifiers Personnel Training
  • Workflow and Process
  • Customer Service/Service Excellence
  • Strong presentation skills
  • Effective staff coach
  • Strategic planning capability
  • Project management authority
  • Data Analytics
  • Procedure Optimization
  • Revenue Quotas
  • Billing Cycle Performance
  • Budget Monitoring
  • Claims Management
  • Revenue Optimization
  • Medical Billing
  • Willing to Learn

References

References available upon request

References

References available upon request.

Timeline

Revenue Cycle Manager

The Christ Hospital Physician Network
12.2019 - Current

Medicaid Services Manager

Bottom Line System
04.2018 - 11.2019

VP of Revenue Cycle Services

Centerprise Inc
01.2016 - 03.2018

Customer Service Manager

Mercy Health Partners
02.2015 - 04.2016

Corporate Manager Revenue Cycle

Mercy Health Partners
04.2012 - 02.2015

Associate of Science - Business

Thomas Moore
Colleen Cochran