Colleen Cornwell
Phoenix,AZ
Summary
Compassionate, trustworthy, and responsible professional with a strong passion for working with the elderly. Dedicated to providing superior care that enables individuals to live full and dignified lives. Possessing excellent collaboration skills, able to effectively work with peers and all levels of management. Seeking a new opportunity in the healthcare profession.
- AZ FINGERPRINT CLEARANCE CARD
- AMERICAN RED CROSS CPR/ FIRST AID CERTIFICATION
- AZ FOOD HANDLER CERTIFICATION
- NEGATIVE TB TEST
Overview
5
5
years of professional experience
Work History
Dispatcher
Gold Medal Service/Water Works Plumbing HVAC & Water Purification
06.2017 - 10.2018
- Outstanding ability to multitask and drive revenue that resulted in increased sales and overall employee satisfaction
- Prioritized customer service requests to effectively dispatch the best technician based on skill and experience required
- Built and maintained relationships with customers and technicians through consistent communication
- Efficiently managed technicians’ schedules and shared recommendations when needed
- Assisted warehouse manager in organizing all inventory and input information into company database
- Supported accounting by tracking and monitoring all billing monthly
- Accurately ordered and logged all company uniforms as liaison to vendor
Customer Experience Associate
Rent the Runway
11.2015 - 12.2016
- Handled customer inquiries, complaints, billing questions and reimbursement requests with a problem-solving mindset
- Managed a high-volume workload within a deadline-driven environment
- Resolved an average of 400 inquiries in a week and consistently exceeded performance objectives
- Coached and trained new members, particularly with escalated calls
- Reputation for enthusiastic energy, perseverance, and intense customer focus
- Executed and completed voluntary projects such as the Woodbury Outlets Sample Sale, Snap Chat Q&A and started a chat team as an additional channel to better connect with customers
- Styled and engaged with clients for upcoming events and helped with booking transactions
Consignor Relations Specialist
The RealReal
03.2015 - 07.2015
- Promptly answered all consignors’ inquiries regarding the consignment process
- Worked closely with the merchandising team to promote consignors’ products and arranged themed campaigns to generate sales
- Provided valuable feedback to multiple department managers on the latest consignor trends, developments, and improvements
- Networked and negotiated directly with consignors on pricing to close sales
Bridal Style Consultant
Jaehee Bridal Atelier
02.2014 - 03.2015
- Effectively worked in a fast-paced sales setting and successfully achieved sales goals
- Created Social Media outlets including Pinterest, Facebook, and Instagram
- Sought to improve operational inefficiencies and implement creative, innovative solutions
- Regularly reorganized store floor to optimize customer’s experience
Operations Manager
DoubleTake
09.2013 - 01.2014
- Correctly entered and priced all store merchandise in a timely fashion
- Authenticated and researched information on high-end luxury items
- Prepared analysis on regional buying behavior to coordinate advertising
- Responsible for daily accounting and monthly/annual taxes
Education
Caregiver Certification -
Arizona Medical Training Institute
Mesa, AZ06.2021
Bachelor of Arts - Political Science, English
Sacred Heart University
Fairfield, CT05.2011
Skills
- Active listening
- Decision-making
- Customer service
- Data entry
- Attention to detail
- Time management
- Problem-solving
Timeline
Dispatcher
Gold Medal Service/Water Works Plumbing HVAC & Water Purification
06.2017 - 10.2018
Customer Experience Associate
Rent the Runway
11.2015 - 12.2016
Consignor Relations Specialist
The RealReal
03.2015 - 07.2015
Bridal Style Consultant
Jaehee Bridal Atelier
02.2014 - 03.2015
Operations Manager
DoubleTake
09.2013 - 01.2014
Bachelor of Arts - Political Science, English
Sacred Heart University
Caregiver Certification -
Arizona Medical Training Institute
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