Colleen Damms
Bridgton,ME
Summary
Dynamic retail professional with a proven track record at Family Dollar, excelling in customer service and cash handling accuracy. Recognized for enhancing customer satisfaction through personalized assistance and effective merchandise display. Committed to reliability and punctuality, contributing to a positive shopping experience and fostering customer loyalty. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
36
36
years of professional experience
Education
High School - undefined
Interlakes High School
06.1984
Work History
Retail Worker
Young's General Store
Pittsburg, NH
07.2021 - Current
Housekeeper
Lopstick Lodge & Cabins
Pittsburg, NH
04.2019 - 07.2021
Assistant Manager
Family Dollar
Colebrook, NH
04.2016 - 03.2019
Head Housekeeper/Manager
Tall Timber Lodge & Cabins
Pittsburg, NH
01.2013 - 05.2016
- Completed schedules, shift reports, and other business documentation.
- Evaluated employee performance and developed improvement plans.
- Kept building entryway glass clean and polished for professional presentation.
- Managed laundry sorting, washing, drying, and ironing.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Placed orders for housekeeping supplies and guest toiletries.
- Worked with front desk to respond promptly to all guest requests.
- Communicated repair needs to maintenance staff.
- Increased employee performance through effective supervision and training.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Washed and put away kitchen dishes, utensils and glassware.
- Rotated linens in storerooms and replenished when supplies ran low.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Handled requests for extra linens, toiletries and other supplies.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Sorted, laundered and put away various laundry items.
- Changed bed linens and collected soiled linens for cleaning.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Hang, cleaned and rehung draperies to maintain freshness.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Managed and motivated employees to be productive and engaged in work.
- Improved safety procedures to create safe working conditions for workers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Assistant Supervisor
Keepsake Quilting
Moultonborough, NH
04.2006 - 06.2013
Lumber Grader/ Assistant Supervisor
International Paper
04.1990 - 08.1997
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Supported Supervisor by preparing production reports and collating quality documentation.
- Self-motivated, with a strong sense of personal responsibility.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Worked with management team to implement proper division of responsibilities.
- Set overall vision and provided team leadership.
- Revised work practices to improve efficiency, boost quality and meet production goals.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Coordinated with day shift supervisor to balance staffing as workloads changed.
- Maintained safety records and accident reports for human resources.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Skills
- Customer service
- Patience
- Empathy
- Customer assistance
- Reliability
- Punctuality
- Cash handling accuracy
- Stock replenishment
- Merchandise display
- Shipment receiving
- Loss prevention
- Workplace safety compliance
- Inventory control
- Loss prevention techniques
Overview - Years Of Experience
19
Profile Url
https://bold.pro/my/colleen-damms-250729224611
Timeline
Retail Worker
Young's General Store
07.2021 - Current
Housekeeper
Lopstick Lodge & Cabins
04.2019 - 07.2021
Assistant Manager
Family Dollar
04.2016 - 03.2019
Head Housekeeper/Manager
Tall Timber Lodge & Cabins
01.2013 - 05.2016
Assistant Supervisor
Keepsake Quilting
04.2006 - 06.2013
Lumber Grader/ Assistant Supervisor
International Paper
04.1990 - 08.1997
High School - undefined
Interlakes High School