Colleen Dekis
Sewell,NJ
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
HR Recruiter Coordinator
Amazon
11.2021 - Current
- Trained junior recruiters on best practices in coordinating interviews and managing candidate pipelines effectively.
- Established strong partnerships with department heads, fostering open communication about staffing needs and expectations.
- Reduced time-to-fill metrics by implementing an efficient screening process for high-volume positions.
- Streamlined interview scheduling for hiring managers, resulting in a more efficient hiring process.
- Improved onboarding experience for new hires by developing a comprehensive orientation program.
- Managed applicant tracking system, ensuring accurate data entry and timely updates on candidate statuses.
- Conducted thorough reference checks, verifying candidate qualifications and reducing potential risks in hiring decisions.
- Implemented targeted recruiting strategies to fill specialized roles within tight deadlines.
- Developed strong relationships with candidates, leading to increased employee retention rates.
- Scheduled and conducted 30 interviews each week.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
Service Manager
Five Guys Burger And Fries
09.2019 - 11.2021
- Analyzed service reports to identify areas of improvement.
- Implemented strategies to increase customer service satisfaction ratings.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Improved operational efficiency by redesigning service area layout for better workflow and customer experience.
- Increased team productivity with introduction of new performance management system, focusing on individual strengths and areas for improvement.
Service Manager
Chipotle
07.2017 - 09.2019
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
Education
Associate of Science - Criminal Justice
Rowan College of South Jersey
Sewell, NJ05-2025
Skills
- Onboarding processes
- Job posting optimization
- Screening resumes
- HR policies
- Background checks
- Interviewing techniques
- Goal oriented
- Administrative skills
- Resume screening
- Candidate tracking
- Calendar management
- Human resources
- Time management abilities
- Professionalism
- Conflict resolution
- Analytical thinking
- Interpersonal skills
- Self motivation
- Task prioritization
Certification
- First Aid/CPR Certified
Languages
English
Full Professional
Timeline
HR Recruiter Coordinator
Amazon
11.2021 - Current
Service Manager
Five Guys Burger And Fries
09.2019 - 11.2021
Service Manager
Chipotle
07.2017 - 09.2019
Associate of Science - Criminal Justice
Rowan College of South Jersey
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