Sales Representative/Kitchen & Bath Designer
Open To Work
Colleen DiDonato
American Woodmark
Boca Raton,FL
Work Preference
Job Search Status:
Open to work
Desired Job Title
SALES REPRESENTATIVECABINET PRODUCT SPECIALIST/DESIGNER DEPARTMENT SUPERVISOR - PRO SERVICESPROJECT SPECIALIST - INTERIORSKITCHEN & BATH PROJECT DESIGNER
Work Type
Full Time
Location Preference
On-SiteRemoteHybrid
Location:
Boca Raton, FL
Open to relocation:
Yes
Important To Me
Work-life balanceCompany CultureHealthcare benefitsPaid sick leave
17
years of professional experience
Results-driven sales professional with a proven track record in the kitchen and bathroom industry, consistently surpassing sales targets and enhancing overall company performance. Dynamic communicator skilled in building strong client relationships and delivering tailored solutions that address diverse customer needs. Comprehensive understanding of industry-related products, complemented by exceptional design skills that facilitate the creation of innovative and functional spaces. Highly organized and adept at managing multiple projects simultaneously, thriving in fast-paced environments while maintaining a focus on quality and client satisfaction.
Work History
5 Years 7 Months
01.2021 - 08.2026
5 Years 7 Months
SALES REPRESENTATIVE
American Woodmark | Miami /West Palm Beach, FL Territories
01.2021 - 08.2026
- Developed and maintained strong relationships with store designers, Home Depot management and Pro teams to enhance sales satisfaction through effective communication, providing exceptional service, and quick response to questions and concerns, resulting in long-term loyalty and an expanded client base.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Led training and onboarding for new sales representatives, with focus on effective sales techniques and company processes, enhancing team expertise and performance. Provided product knowledge training to junior sales representatives, fostering team development.
- Led initiatives to increase territory sales growth through targeted marketing campaigns and outreach efforts.
- Increased sales revenue by identifying and targeting high-potential accounts in the Home Depot Pro division.
- Presented a professional image consistent with the company's brand values and cultivated deep understanding of brand product features to answer questions and overcome objections.
- Performed effectively in self-directed work environment, managing day-to-day territory operations and decisions.
- Utilized CRM software to manage client information and monitor sales progress.
- Maintained up-to-date knowledge of industry trends for informed decision-making during store interactions.
1 Year 1 Month
12.2019 - 01.2021
1 Year 1 Month
CABINET PRODUCT SPECIALIST/DESIGNER
Ferguson Enterprises Inc. (DBA Kitchen Art) | Coral Springs, FL
12.2019 - 01.2021
- Consulted with retail homeowners, decorators and general contractors to design and sell kitchen, bath and storage solutions for their interior project needs.
- Met with our clients to access their style and budgetary requirements to help them select the best cabinetry line to deliver their finished project on time and within budget.
- Collaborated with vendors to align style consistency and understanding of their products.
- Consulted with project manager, GC or client to identify requirements for each project and obtain approval of concepts from rough draft to completed design.
- Develop and deliver engaging visual presentations for clients to close the sale.
- Showroom line-up included UltraCraft, KitchenCraft, Wellborn and Raywal cabinetry.
10 Months
02.2019 - 12.2019
10 Months
DEPARTMENT SUPERVISOR - PRO SERVICES
Lowe's Home Improvement | Pompano Beach, FL
02.2019 - 12.2019
- Managed and oversaw the daily business of our Commercial/Pro Services sales team, as well as a portfolio of more than 500 local contractors, businesses and tradesmen, meeting their business needs by delivering expertise in various areas from product selection to installation.
- Grew customer relationships to drive sales through our Commercial/Pro Services department by meeting individually with local companies, including charitable organizations, to present Lowe's business programs, including Lowe's credit programs to build our Commercial/Pro customer portfolio and leverage promotions to pass value on to our customers.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales by working with vendors and sales representatives to bring the most current products and knowledge to our Commercial/Pro customers.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends, to increase company growth and optimize operational strategies.
- Managed a team of 7 employees and oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets. Also mentored 3 sales specialists in applying effective sales techniques and delivering top-notch customer service.
- #1 PERFORMING STORE FOR SALES VOLUME IN THE SOUTH FLORIDA MARKET
3 Years
02.2016 - 02.2019
3 Years
PROJECT SPECIALIST - INTERIORS
Lowe's Home Improvement | Pompano Beach, FL
02.2016 - 02.2019
- A multi-faceted and sales driven position, designed to provide customers with an excellent in-home design experience with product selections to be chosen from kitchen and bath cabinetry, hardware, flooring, fixtures and appliances.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance, meeting exceeding the customers experience and offering top service with a seamless project for our Lowe's patrons.
- Projects are managed in coordination with a General Contractor and interiors team consisting of electricians, plumbers, tile and flooring installers, millworks/drywall installers and painters.
- Responsible for detailed cabinet designs based on customer selections and style, converting labor cost pricing to retail, aligning project budgets with clients needs, preparing permit applications, staging product, tracking special orders, communication with store specialists and coordination of project timing with the GC and our Installed Sales office.
- Technical components were obtaining permits, documents, clearances, certificates and approvals from local, state and federal agencies as well as the private communities that we provided interior services.
- Expert knowledge in multiple cabinet lines, countertop materials (incl. quartz, natural stone, solid surface and laminate), tile product for flooring and backsplashes, wood and laminate flooring products, cabinet hardware, appliances, lighting, millwork and plumbing fixtures.
2 Years 9 Months
04.2013 - 01.2016
2 Years 9 Months
KITCHEN & BATH PROJECT DESIGNER
Lowe's Home Improvement | Boca Raton/Pompano Beach, FL
04.2013 - 01.2016
- Created detailed kitchen and bath layouts in the 2020 design program based on clients needs, budgets and style choices.
- Created comprehensive product lists, from hardware, appliances and countertops, based on finalized designs and budgets.
- Planned and presented project quotes for custom designs and provided high quality results in a timely manner.
- Maintained relationships with store sales specialists, management, installers, vendors and suppliers.
- Worked alongside vendor representatives to boost sales by enhancing product presentations and advertising collateral.
- Engaged with customers to effectively build rapport and lasting relationships and advised customers on promotions to enhance sales.
- Consistent "Top Sales" performance in the Florida region.
- Recognized by KraftMaid, Masterbrand and Schuler cabinetry for Sales Excellence.
2 Years 8 Months
07.2010 - 03.2013
2 Years 8 Months
CUSTOMER SALES ASSOCIATE - CABINETS/DECOR
Lowe's Home Improvement | Boca Raton, FL
07.2010 - 03.2013
- Provided outstanding service to all customers and potential customers by utilizing my expert product knowledge in all areas of home renovation materials to include cabinets, countertop material, flooring material, appliances, lighting, millwork, hardware and plumbing fixtures and accessories.
- Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Provided information on company offerings to promote products and services to customers and generated brand awareness and positive product impressions to increase sales.
1 Year 3 Months
03.2009 - 06.2010
1 Year 3 Months
CREDIT/INSTALLED SALES CORDINATOR
Lowe's Home Improvement | Boca Raton, FL
03.2009 - 06.2010
- Performed all duties associated with the position, including promotions of all in-store credit programs and training, RGA's/RMA's and special order merchandise issues, vendor contact, signage, in-store installation sales issues.
- Supported Installation office with daily operational functions, including preparing materials and staged items for installer pickup, permitting, and contractor/tradesman communication, and analyzed departmental documents for appropriate distribution and filing including building permit applications.
- Confirmed customer satisfaction by utilizing targeted follow-up methods after installs and customer needs assessments with coordinated resolutions with the installation team.
Education
Communications
University Of South Florida | Tampa, FL
Skills
Proficient in kitchen and bath design using 2020 software
Strategic business development
Partnership strategy execution
Proficient team leadership
Skilled in Microsoft Office applications
Results-oriented professional
Effective organizational abilities
Experienced in managing Salesforce CRM systems
Accomplishments
- 6-time Rep of the Quarter for meeting/exceeding Sales targets.
- Top Drawer award recipient for Field Sales (Eastern Division - HD).
- New hire trainer (sales reps).
- Achieved Top Sales recognition for 3 consecutive years.
- Met and exceeded individual/store Sales targets for 2016, 2017, and 2018.
- Led store #1792 to finish first in the South Florida market for interior sales projects in 2016, 2018, and second in 2017.
- Finished 6th in the Lowe's Florida Region for 2018 and placed 178th company-wide for project sales in over 2100 locations.
- In 2018, led store #1792 to become the first store in the South Florida market to reach $1 million in Interior Project sales.
AMERICAN WOODMARK
LOWE'S
Timeline
SALES REPRESENTATIVE
American Woodmark
01.2021 - 08.2026Read more
CABINET PRODUCT SPECIALIST/DESIGNER
Ferguson Enterprises Inc. (DBA Kitchen Art)
12.2019 - 01.2021Read more
DEPARTMENT SUPERVISOR - PRO SERVICES
Lowe's Home Improvement
02.2019 - 12.2019Read more
PROJECT SPECIALIST - INTERIORS
Lowe's Home Improvement
02.2016 - 02.2019Read more
KITCHEN & BATH PROJECT DESIGNER
Lowe's Home Improvement
04.2013 - 01.2016Read more
CUSTOMER SALES ASSOCIATE - CABINETS/DECOR
Lowe's Home Improvement
07.2010 - 03.2013Read more
CREDIT/INSTALLED SALES CORDINATOR
Lowe's Home Improvement
03.2009 - 06.2010Read more
University Of South Florida - , Communications
Read more