Jessica Vance
Novi,MI
Summary
Enthusiastic Designer with expertise in providing creative and personalized interior spaces according to specifications, budget and functionality. Proven leader in driving creative projects by working closely with teammates in a results-driven industry. Expert in kitchen design projects with flexibility in designing for diverse clients. 10+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
Overview
14
14
years of professional experience
Work History
Customer Care Representative
Cabinetworks Group
Livonia, MI
06.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call center performance metrics.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Enhanced order accuracy by meticulously reviewing and verifying customer information and order details.
- Resolved customer inquiries, ensuring timely and satisfactory resolutions to order-related issues.
- Collaborated with sales team to ensure all necessary documentation was collected for seamless order execution.
- Maintained an organized database of customer orders, tracking progress from initiation to completion.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
Kitchen and Bath Designer
The Home Depot Inc
Northville, MI
06.2015 - Current
- Collaborated closely with customers, adjusting plans to satisfy client needs and requirements.
- Designed floor plans, elevations, and 3D perspective views for in-person review and presentation to client.
- Educated and helped customers decide cabinet, countertop material, appliances, etc. that best fit their needs.
- Design and Sales of Kitchen and Bath Cabinetry, Countertops, Installation.
- Conduct "showroom tours" inspiring consumers to action by instilling confidence in our professional abilities.
- Maintained showroom vignettes, provided expert knowledge and customer service in kitchen showroom, as well as all related departments.
- Kept showroom clean and well stocked with samples and brochures.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Lead and assisted in training of new designers in cabinet brands and designing software.
Server
Texas Roadhouse
Taylor, MI
06.2010 - 05.2015
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Trained new employees on restaurant procedures and serving duties.
Summer Camp Counselor
Garden City Public Schools
Garden City, MI
06.2011 - 08.2014
- Communicated with other counselors to coordinate group activities.
- Maintained relationships and communicated with camper parents and family members.
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
- Coached campers in various sports and activities to improve skills and promote fun experiences.
- Helped participants enjoy activities while ensuring adherence to protocol.
- Met with staff to discuss rules, regulations and work-related problems.
Education
Associate of Arts - Interior Design
Henry Ford College
Dearborn, MI05.2023
Associate of Applied Science - Business
Henry Ford College
Dearborn, MI05.2017
Skills
- Proficient in 2020 and Autocad
- Customer Service
- Order Processing
- Problem Resolution
- Project Management
- Team Collaboration and Leadership
- Multitasking and Organization
- Appliance Sales
- Custom Cabinetry
- Kitchen Remodel Materials
- Kitchen Design
- Bath Design
- NKBA Certified Pending - Test in March 2024
Timeline
Customer Care Representative
Cabinetworks Group
06.2023 - Current
Kitchen and Bath Designer
The Home Depot Inc
06.2015 - Current
Summer Camp Counselor
Garden City Public Schools
06.2011 - 08.2014
Server
Texas Roadhouse
06.2010 - 05.2015
Associate of Arts - Interior Design
Henry Ford College
Associate of Applied Science - Business
Henry Ford College