Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Colleen Drake, MBA, SC

Colleen Drake, MBA, SC

Indianapolis,IN

Summary

A natural cross collaborator and creative problem-solver with talents for organizational strategy, team building, and business ethics. A strong leader with excellent communication and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building procedures to enhance employee satisfaction, compliance, and performance.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Service Coordinator

ProKids Inc./ First Steps of Central Indiana
07.2021 - Current
  • Conducts intake process for new families and children entering First Steps early intervention program.
  • Managed caseload of up to 90 individuals and families.
  • Acts as liaison between families and therapy agencies; finds providers for families and adds on new services to family plans.
  • Designed individualized service plans that took into account clients' goals and preferences.
  • Upheld client satisfaction by designing accurate and detailed timelines for First Steps services and alerting clients of changes.

MBA Admissions Counselor & Orientation Advisor

Anderson University
01.2018 - 07.2021
  • Spearheaded recruitment and implemented orientations for 11 semester starts for Masters of Business Administration programs at Anderson University.
  • Facilitated MBA webinars to all incoming MBA applicants and developed digital stories for program recruitment purposes.
  • Developed and implemented specific recruitment projects and completed routine reports pertaining to recruitment.

Adjunct Instructor, Professional Development Class

Anderson University RMBA (Accelerated MBA)
01.2020 - 05.2020
  • Developed 20 week coursework 8 Residential Master of Business Administration graduate students. Cultivated safe environment for learning for students of all backgrounds using guest speakers, group discussions, visual PowerPoints and stimulating material.

Director of Sales

Anderson University Flagship Center
08.2015 - 01.2018
  • Acted as lead building manager and sales/event manager for all meeting spaces.
  • Managed administrative logistics of events planning, event booking and event promotions.
  • Oversaw all vendor relations for university facility.
  • Increased sales 30% through proactive sales approaches.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Event Coordinator & Office Manager

Tuxedo Brothers Event Management
02.2014 - 08.2015
  • Successfully planned and implemented over 50 registration set-ups (packet pick-ups) at Tuxedo Brothers affiliated events (5K's and triathlons).
  • Provided customer services to hundreds of participants.
  • Recruited and trained new volunteers on volunteer program goals and objectives.

Education

MBA - Project Management

Anderson University, Anderson, IN
05.2018

GPA: 3.68

Bachelor of Arts - Communications

Anderson University, Anderson, IN
05.2011

Skills

  • Company Policy Compliance
  • Improvement Recommendations
  • Organizational Efficiency
  • Employee Engagement
  • Core Values Management
  • Customer Inquiry and Response
  • Project Management
  • Reporting and Data Collection
  • Special Projects
  • Strategic Vision
  • Performance Tracking and Evaluations
  • Employee Coaching and Mentoring

Certification

  • Components of Care: Perinatal Mood and Anxiety Disorders, Postpartum Support International - August 2022
  • Certified Service Coordinator, ProKids Inc. - July 2022; July 2023; July 2024
  • Diversity and Inclusion Training, IMPACT Inc. - April 2021

Interests

Corporate Responsibility

Organizational Strategy

Triathlons, Biking, and Hiking

Travel

Architecture and history

Timeline

Service Coordinator - ProKids Inc./ First Steps of Central Indiana
07.2021 - Current
Adjunct Instructor, Professional Development Class - Anderson University RMBA (Accelerated MBA)
01.2020 - 05.2020
MBA Admissions Counselor & Orientation Advisor - Anderson University
01.2018 - 07.2021
Director of Sales - Anderson University Flagship Center
08.2015 - 01.2018
Event Coordinator & Office Manager - Tuxedo Brothers Event Management
02.2014 - 08.2015
Anderson University - MBA, Project Management
Anderson University - Bachelor of Arts, Communications

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Colleen Drake, MBA, SC