Colleen Evans
Lockport,IL
Summary
.Dynamic and resourceful business professional with a strong foundation in financial management, customer relations, and business operations, developed through hands-on experience in the salon industry. Demonstrated ability to build lasting relationships that drive business success, supported by a proven track record of leadership in high-pressure environments. Possesses a creative mindset and engaging demeanor, ensuring exceptional service delivery and client satisfaction. Proficient in First Data and Square POS software, applying a detail-oriented approach to all aspects of business management
Overview
22
22
years of professional experience
Work History
Paraprofessional
Valley View School District
Romeoville, IL
10.2023 - Current
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
Salon Owner/Operator
Self-employed
Lockport, IL
07.2023 - Current
- Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
Salon Owner/Operator
Evan Michaels Spa
Plainfield, IL
12.2014 - 06.2023
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Developed strong relationships with vendors, negotiating favorable pricing for salon products and supplies.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Coached employees on best practices in hair styling, coloring techniques, and other beauty treatments for professional growth.
- Fostered a collaborative team atmosphere by regularly holding staff meetings and encouraging open communication among employees.
- Trained new employees on proper protocols and customer service standards.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
- Trained and mentored team members on best practices in customer service and cash management techniques.
- Monitored cash flow, identifying discrepancies promptly to maintain accuracy in financial reporting and accountability.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
Paraprofessional
Valley View School District
Romeoville, IL
08.2004 - 08.2014
- Facilitated communication between students and teachers to ensure understanding of lesson objectives.
- Monitored student behavior and provided feedback to teachers for targeted interventions.
- Assisted in preparing classroom materials, enhancing the effectiveness of instructional delivery.
Education
Licensed - Cosmetology
Capri Beauty College
Oak Forest, ILSkills
- Calm and Patient Demeanor
- Appointment scheduling
- Customer service excellence
- Staff management
- Employee Development
- Coaching and Mentoring
- Attention to Detail
- Operations Management
- Schedule Management
- Salon marketing
- Customer service
- Financial management
- Hiring and staffing
- Profit and loss
Timeline
Paraprofessional
Valley View School District
10.2023 - Current
Salon Owner/Operator
Self-employed
07.2023 - Current
Salon Owner/Operator
Evan Michaels Spa
12.2014 - 06.2023
Paraprofessional
Valley View School District
08.2004 - 08.2014
Licensed - Cosmetology
Capri Beauty College