Colleen Feria
Hawthorne,FL
Summary
Outgoing Medical Office Front Desk Supervisor with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. . Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
24
24
years of professional experience
Work History
Nurse Charting Assistant
Med Hospice
05.2023 - Current
- Documented nursing services provided and uploaded to comprehensive tracking systems for health records and billing.
- Conducted surveillance of patients to note behavioral changes and relayed information to charting systems.
- Created progress reports, assessments and charting within required timeframes.
- Performed administrative duties, completing charting and documenting patient medical records.
- Kept meticulous charting notes regarding patient assessments and medications, later transferring information into records management system.
Medical Front Office Supervisor
Southeast Perinatal Associates
09.2013 - 12.2022
- Enhanced patient experience by managing appointment scheduling and resolving conflicts efficiently.
- Streamlined office operations for increased productivity, implementing effective organizational systems.
- Reduced patient wait times by prioritizing tasks and delegating responsibilities to other staff members.
- Organized patient files and records, ensuring easy access for healthcare providers when needed.
- Assisted with billing procedures to ensure timely payment from patients or insurance companies.
- Provided excellent customer service while answering phone calls and assisting visitors at the front desk area.
- Maintained current and accurate medical records for patients.
Medical Receptionist
Gemini OBGYN
05.2000 - 01.2013
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Education
High School Diploma -
Cooper City High School
Cooper City, FL05.1987
Skills
- Charting data
- Insurance Verification
- Appointment management
- Customer Service
- Quality control monitoring
- Medical Charting
- Workflow Optimization
Timeline
Nurse Charting Assistant
Med Hospice
05.2023 - Current
Medical Front Office Supervisor
Southeast Perinatal Associates
09.2013 - 12.2022
Medical Receptionist
Gemini OBGYN
05.2000 - 01.2013
High School Diploma -
Cooper City High School
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