Colleen Finn
Youngstown,OH
Summary
A highly motivated current retail manager with a Master's degree in Education. Specializing in community health and corporate wellness. A problem-solver with a proven track record for team building, leading and motivations, as well as excellent customer relations aptitude and relationship building skills. Proficient in using independent decision-making to positively impact company success and support company initiatives. Committed to building and strengthening customer relationships, achieving sales goals, and meeting key performance metrics through the promotion of and support of health initiatives and improving health behaviors.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
Store Manager in Training
Aldi USA
Youngstown, OH
02.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Store Manager
Pier One Imports
09.2012 - 10.2020
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Front End Coordinator
Publix Grocery Store
02.2009 - 08.2012
- Improved customer satisfaction by efficiently managing front-end operations and addressing concerns promptly.
- Developed strong relationships with repeat customers, ensuring their needs were met consistently to encourage loyalty.
- Trained new employees on front-end systems, cash handling procedures, and proper customer service etiquette to promote consistency in the workplace experience for all customers.
- Monitored cash registers regularly for accuracy, reducing discrepancies in financial records at the end of each shift.
- Engaged customers by offering to help find needed merchandise.
- Provided expert service when greeting customers, answering phone calls and handling issues.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Increased overall efficiency by delegating tasks according to individual strengths and abilities.
- Monitored cash drawers in 10 checkout stations to verify adequate cash supply.
Store Manager
Rite Aid Pharmacy
Tallmadge, OH
05.2021 - 02.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Education
Master of Education - Corporate Wellness
National University
La Jolla, CA 03.2021 - 06.2024
Bachelors of Education - Community Health
University of Toledo
Toledo, OH01.1997
Skills
- Customer Service Management
- Talent Recruitment
- Operations Management
- Strategic Thinker
- Store Merchandising
- Culture Development
- Team Leadership and Coaching
- Customer Service
- Leadership Development
- Problem-Solving
Affiliations
- National Society of Leadership and Success
Timeline
Store Manager in Training
Aldi USA
02.2024 - Current
Store Manager
Rite Aid Pharmacy
05.2021 - 02.2024
Master of Education - Corporate Wellness
National University
03.2021 - 06.2024
Store Manager
Pier One Imports
09.2012 - 10.2020
Front End Coordinator
Publix Grocery Store
02.2009 - 08.2012
Bachelors of Education - Community Health
University of Toledo
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