Colleen Gan
13792 Summerwood Pl, Garden Grove,CA
Summary
Versatile and compassionate professional with experience at Comfort Keepers, adept in time management and relationship building. Excelled in enhancing elderly wellness and customer satisfaction, significantly increased sales at Green Banana Leaf. Demonstrated culinary skill development at The St. Joe Hotel and Resorts, contributing to high-quality meal preparation and team efficiency.
Overview
5
5
years of professional experience
Work History
Elderly Caregiver
Comfort Keepers
09.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Coordinated closely with family members on updates regarding their loved one''s condition while respecting privacy.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Maintained clean, safe, and well-organized patient environment.
- Offered companionship and kindness to elderly patients.
Server/Cashier/ Expo/ Bartender
Green Banana Leaf
10.2021 - 08.2022
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Culinary Intern
The St. Joe Hotel and Resorts
10.2019 - 10.2021
- Gained proficiency in multiple cooking techniques through hands-on experience in diverse kitchen environments.
- Developed strong communication skills by working closely with chefs and other team members during high-pressure situations.
- Contributed to efficient food preparation during busy meal services by working effectively within the kitchen team dynamic.
- Participated in food tastings, providing valuable feedback for flavor profiles and presentation improvements.
- Enhanced culinary skills by assisting in the preparation of various dishes under the guidance of experienced chefs.
- Observed head chefs and how each prepared different specialties to gain knowledge in cooking techniques.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
- Managed opening and closing shift kitchen tasks.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Improved plate presentation by learning advanced garnishing techniques and applying them consistently across all dishes.
- Demonstrated versatility by cross-training in multiple kitchen stations, increasing overall team productivity.
- Excellent communication skills, both verbal and written.
Education
Bachelor Of Hospitality Management - Hotel, Resort And Restaurant Management
JBLFMU- MOLO
Iloilo City04.2019
Skills
- Time Management
- Documentation And Reporting
- Meal Preparation
- Compassionate Caregiving
- Relationship Building
- Customer Service
Timeline
Elderly Caregiver
Comfort Keepers
09.2023 - Current
Server/Cashier/ Expo/ Bartender
Green Banana Leaf
10.2021 - 08.2022
Culinary Intern
The St. Joe Hotel and Resorts
10.2019 - 10.2021
Bachelor Of Hospitality Management - Hotel, Resort And Restaurant Management
JBLFMU- MOLO
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