Colleen Gondek
Brookpark,OH
Summary
Positive, upbeat, Customer Service Representative brings more than 15 years experience in fast pace settings. Highly adaptable to addressing diverse customers needs. Proven history of building trust with customers and colleagues to promote problem solving, satisfaction, resolve concerns and maintain long-term loyalty.
Overview
15
15
years of professional experience
Work History
Client Service Representative
MetLife Legal Plans
Cleveland, OH
10.2018 - Current
- Provided customer service support to clients in a timely and efficient manner.
- Resolved customer inquiries and complaints via phone, email, or other communication channels.
- Assisted customers with product information and pricing.
- Maintained customer records in the database system.
- Ability to analyze and solve problems.
- Provide daily website support to members, potential members, and attorneys.
- Answered all questions regarding the MetLife Legal Plan.
- Mentors and trains new employees.
- Gives superior customer service on each and every call.
- Maintains a one call solution on each and every call.
Customer Service Representative
New York Life Insurance Co
Cleveland, OH
05.2016 - 09.2018
- Answered questions from customers regarding their annuities on a daily basis.
- Handled all beneficiary questions nd concerns.
- Performed daily financial transactions for customers.
- Educated customers about Death Claim Kits and assisted with other financial forms per customers requests.
- Spoke with customers Accountants and Financial Advisors on a daily basis.
- Documented all calls.
- Consistently provided excellent customer service.
Customer Service Representative/ Sales
United Readers Service Inc.
Rocky River, OH
12.2013 - 04.2016
- Assessed customers needs and upsold products and services to maximize sales.
- Answered incoming calls from prospective customers to assist and promote offerings.
- Persuaded customers by explaining how products and services meet their needs.
- Mentored and trained new employees.
- Consistently provided excellent customer service on each and every call.
Customer Service Representative/ Sales- Team Lead
CCA Promotions
Parma Heights, OH
02.2009 - 11.2013
- Boosted productivity by maintaining strong control and quickly working through scripts to address diverse problems.
- Explained key information regarding products and services to customers to encourage informed decision making.
- Achieved high sales and superior customer service with value focused customer service approach.
- Documented all calls.
- Mentored and trained new employees.
- Consistently provided superior customer service.
Education
High School Diploma -
Brunswick High School
Brunswick, OH06-1988
Some College (No Degree) - Human Services And Business
Cuyahoga Community College
Cleveland, OHSome College (No Degree) - Court Reporting
Academy of Court Reporting
Cleveland, OHSkills
- Problem Solving Abilities
- Membership renewals
- Account Management
- Client Relations
- Follow-up skills
- Database Maintenance
- Multi-tasking
- Analytical skills
Affiliations
- I have recently found a love for gardening! It relaxes me and lets me be creative!
- I am focused on living a healthy life style with my treadmill, daily walks, and eating healthy.
- I am a HUGE fur baby lover as well! I feel all fur babies will help us live longer and happier lives.
- I also love getting together with friends and family for a day of fun and laughter! Laughter is the best medicine!
Accomplishments
- Small Business Owner
- I successfully ran a small online business selling jewelry and accessories. I managed every aspect of my small business from ordering inventory and equipment for my live shows that I performed on Social Media. I educated myself on everything from running daily, quarterly, and annual financial reports to invoicing and shipping. I developed all skills that are needed to become and stay successful in this very competitive market. I feel my strong background in customer service is a major reason for my success.
Timeline
Client Service Representative
MetLife Legal Plans
10.2018 - Current
Customer Service Representative
New York Life Insurance Co
05.2016 - 09.2018
Customer Service Representative/ Sales
United Readers Service Inc.
12.2013 - 04.2016
Customer Service Representative/ Sales- Team Lead
CCA Promotions
02.2009 - 11.2013
High School Diploma -
Brunswick High School
Some College (No Degree) - Human Services And Business
Cuyahoga Community College
Some College (No Degree) - Court Reporting
Academy of Court Reporting
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