Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Zahraa Al-Basrawi

Mesa,AZ

Summary

Motivated Client Service Representative with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible, and computer-savvy. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

6
6
years of professional experience

Work History

Client Service Representative

Family Vetcare
Chandler, AZ
05.2023 - 11.2024
  • Provided client service support to clients in a timely and efficient manner.
  • Resolved client inquiries and complaints via phone, email, or other communication channels.
  • Processed orders, returns, exchanges, and refunds accurately and promptly.
  • Developed strong relationships with clients through friendly interactions and problem-solving abilities.
  • Performed administrative tasks such as filing documents and responding to emails.
  • Escalated complex client inquiries to supervisors when necessary.
  • Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
  • Followed up with clients through calls and emails to proactively resolve issues and maintain satisfaction.
  • Warmly greeted clients, using positive telephone etiquette and asking well-rounded questions to identify issues.
  • Scheduled and confirmed appointments based on customer availability.
  • Greeted incoming customers to provide immediate, friendly, and knowledgeable support.

Data Entry

Small Business
Chandler, AZ
11.2020 - Current
  • Provided administrative support for filing, data entry, and document preparation.
  • Performed data entry of contract information into the company database.
  • Verified the accuracy of data entry into databases.
  • Documented data entry completions in corresponding logbooks.
  • Maintained customer engagement databases, ensuring the accuracy of data entry.

Crew Member

Chuck E Cheese
Chandler, AZ
03.2019 - 04.2020
  • Educated customers on menu items, product ingredients, and nutritional values.
  • Performed cashier duties, such as taking orders, collecting payments, and providing change.
  • Cleaned restaurant area by sweeping floors, wiping tables, and emptying trash receptacles.
  • Followed all safety guidelines while operating equipment such as slicers, fryers, and ovens.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Adhered to health department regulations regarding food handling procedures.
  • Completed opening and closing tasks, such as setting up workstations, cleaning surfaces, and restocking supplies.
  • Resolved customer complaints professionally.
  • Kept restaurant lobby, front counter, and restrooms neat and clean throughout shift.

Education

High School Diploma -

Primavera Only High School
Chandler, AZ
05-2020

Skills

  • Client profile building
  • Call triage
  • Follow-up skills
  • Refunds processing
  • Information Gathering
  • Customer needs assessments
  • Inquiry response
  • Stress Tolerance
  • Phone Etiquette
  • Time management abilities
  • Communication Skills
  • Team building
  • Teamwork skills
  • Professionalism
  • High-energy attitude
  • Professional phone voice
  • Problem-solving abilities

Languages

Arabic
Limited

Timeline

Client Service Representative

Family Vetcare
05.2023 - 11.2024

Data Entry

Small Business
11.2020 - Current

Crew Member

Chuck E Cheese
03.2019 - 04.2020

High School Diploma -

Primavera Only High School

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Zahraa Al-Basrawi