Emily Shuster
Omaha,NE
Summary
Compassionate client service professional skilled in building sustainable relationships and ensuring care plan adherence. Proven ability to manage client needs effectively, fostering trust through excellent communication and emotional regulation.
Overview
2027
2027
years of professional experience
Work History
Client Service Representative
Ameriserve International
Council Bluffs, Iowa
2022 - Current
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Scheduled and confirmed appointments based on customer availability.
- Managed and updated physical and digital client account information to keep records accurate and current.
- Greeted incoming customers to provide immediate, friendly and knowledgeable support.
- Promoted client satisfaction by working with operational teams in proper resolution of service issues.
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Personalized client experience, identifying unique needs and providing information and services to match.
- Maintained client relationships and listened to needs and pain points to provide strategic internal feedback.
- Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Tracked client movement on and off unit by documenting times and destinations.
- Documented patient interactions in compliance with HIPAA requirements.
- Provided excellent service to patients through personable communication.
- Utilized de-escalation techniques to manage and prevent patient crises effectively.
- Supported patients in developing life skills and independence through targeted interventions.
- Ensured a safe and secure environment for patients, adhering to facility safety protocols.
- Conducted one-on-one sessions with patients to provide emotional support and crisis intervention.
- Maintained detailed records of patient progress and treatment outcomes.
- Administered medications as prescribed, ensuring adherence to treatment protocols.
- Advocated for patient rights and provided guidance on navigating mental health systems.
- Monitored patient behaviors and reported significant changes to supervising mental health professionals.
Caregiver
Home Care Assistance - HCA
Omaha, Nebraska
2021 - 2022
- Monitored health and well-being of clients and reported significant health changes.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Contributed to case reviews of client status and progress.
- Assisted with meal planning to meet nutritional plans.
- Reported concerns to nurse supervisor to promote optimal care.
- Supported bathing, dressing and personal care needs.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Laundered clothing and bedding to prevent infection.
- Followed safe lifting and transferring techniques to transport residents.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Followed care plan and directions to administer medications.
- Improved patient outlook and daily living through compassionate care.
Education
High School Diploma -
Homeschool Graduate
Michigan Center, MI09-2015
Skills
- Client relations
- Provider relations
- Follow-up skills
- Client profile building
- System documentation
- Customer focus
- Behavior modification
- Co-occurring disorders expertise
- Developmental disorders
- Autism spectrum support
- Behavioral assessment
- Mental health support
- Emotional regulation
- Documentation
- Compassionate client care
- Supportive companionship
- Care plan adherence
- Disability support
- Time management
- Compassionate care
- Behavior redirection
- Medication coordination
Timeline
Client Service Representative
Ameriserve International
2022 - Current
Caregiver
Home Care Assistance - HCA
2021 - 2022
High School Diploma -
Homeschool Graduate