Randi LaSalle
Twin Falls,ID
Summary
Personable and dedicated Customer Service Representative with extensive experience in Tech/Tobacco industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Client Service Representative
Ignite Retail Technology
Twin Falls, ID
02.2019 - Current
- Managed Tobacco Accounts for Loyalty Customers
- Onboarded new Clients.
- Maintained communication with clients for Sales accounts.
- Reviewed and analyzed documents for Clients scandata.
- Created reports and files for clients.
- Trained co workers.
- Helped trouble shoot issues with data and client loyalty issues.
Manager
Popeyes Chicken
Twin Falls, ID
01.2017 - 01.2019
- Ran day to day operations at restaurant.
- Created processed for employees to follow.
- Customer Service.
Assistant Manager
McAlister's Deli
Twin Falls, ID
09.2015 - 01.2017
- Supervised daily operations including scheduling shifts, assigning duties.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Recruited and trained new employees to meet job requirements.
- Established processes for monitoring customer satisfaction levels.
Manager
Chick-fil-A
Twin Falls, ID
10.2013 - 09.2015
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Helped with scheduling.
- Inventory and Ordering of food.
- Set up community events and online Facebook presence.
- Worked with day to day operation.
Education
Some College (No Degree) - Pshychology
University of Phoenix
OnlineSkills
- Account Management
- Customer Support
- Provider Relations
- Meeting Deadlines
- Client Support
- Follow-Up Skills
- Customer Education
- Client Relations
- Complaint Handling
- Analyzing ScanData
- File Management
Timeline
Client Service Representative
Ignite Retail Technology
02.2019 - Current
Manager
Popeyes Chicken
01.2017 - 01.2019
Assistant Manager
McAlister's Deli
09.2015 - 01.2017
Manager
Chick-fil-A
10.2013 - 09.2015
Some College (No Degree) - Pshychology
University of Phoenix
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