Hylton James
Ozone Park,NY
Summary
Insurance Broker experienced in Property and Casualty (P&C) insurance products, sales, underwriting, and marketing. Cultivated productive relationships with executive decision makers and managed projects to achieve company objectives through attention to detail and effective communication. Delivered high-quality results while providing technical support to P&C Claims, Sales, Service, and Underwriting, fostering strong customer relationships.
Overview
30
30
years of professional experience
Work History
Client Service Representative
NEC Agency, Inc.
Brooklyn, New York
07.2023 - 11.2025
- Calculated replacement cost values to ensure accurate homeowners' insurance coverage.
- Prepared client applications for automobile, homeowners and commercial insurance policies.
- Resolved service issues efficiently, enhancing client satisfaction.
- Maintained accurate client records using agency software systems.
- Answered incoming calls regarding billing inquiries, technical issues, and product concerns.
- Completed underwriting procedures according to market carriers and wholesalers' requirements.
- Recommended coverages based on market trends across various insurance products.
- Submitted applications to carriers, securing competitive quotes for clients.
Commercial Auto Insurance Specialist
Gold River Brokerage LLC
Brooklyn, USA
04.2019 - 03.2023
- Quoted and issued commercial auto insurance policies, streamlining the acquisition process for customers
- Advised potential clients on FMCSA regulations and verification procedures to facilitate informed decision-making
- Verified clients' eligibility to operate via FMCSA’s website
- Processed long-haul truck insurance applications, ensuring compliance with industry standards
- Provided Certificates of Insurance and other necessary documents at point of sale.
Account Manager/CSR - Commercial lines
Dukoff Insurance Agency
Bayside, USA
06.2013 - 10.2018
- Secured policy sales by presenting quotes and proposals to clients effectively.
- Quoted potential clients through direct markets to enhance acquisition process.
- Managed timely processing of insurance certificates, binders, auto ID cards, and proposals.
- Submitted new business applications to carriers and wholesalers for efficient processing.
Claims Manager
Lloyd Bedford Cox, Incorporated
Bedford Hills, USA
01.2003 - 01.2011
- Garnered $850,000 in loss reserve takedowns by settling numerous claims in last quarter of year.
- Oversaw claim handling process, assuming responsibilities from account managers, CSRs, and producers to streamline operations.
- Ensured proper handling and timely claims settlements through clear communication with adjusters, supervisors, and claims managers.
- Ensured consistency of loss information and claim financials with information in carrier systems.
- Documented carrier reserves and takedowns and prepared reports for agency principals.
- Worked closely with clients, explaining the claims process, interpreting and advising them of available coverage and policy limits.
- Established vendor relationships to implement services for agency clients during loss events, enhancing client support.
- Determined effects of claims on client accounts at time of renewal, working closely with agency underwriting unit.
- Acted as client advocate to resolve disputes. Saved individual client $55,000 through identification of claim error.
- Organized claims department and managed claims for large personal lines agency specializing in high-net-worth clients, developing efficient procedures for claim handling and workflow.
Claims Examiner
GEICO
Woodbury, USA
01.2000 - 10.2002
- Managed special projects team to resolve complex claims while mentoring new claims representatives.
- Initiated claims investigations to gather facts of loss and identify negligent parties.
- Located involved parties and submitted claims to third-party carriers for resolution.
- Negotiated settlements with insureds, claimants, and third-party carriers to ensure timely resolutions.
Sales Representative
GEICO
Woodbury, USA
03.1996 - 01.2000
- Sold auto insurance policies while addressing client coverage needs.
- Provided reliable customer service through telephone communication and processing applications.
- Clarified coverage options and offered tailored recommendations to clients.
- Evaluated risks by performing underwriting functions at point of sale.
Education
Associate - Claims
The Institutes
Malvern, PAHigh School Diploma -
Knox High School
Skills
- Auto Claims
- Property Claims
- Claims Processing
- Claims Evaluation
- Claims Settlement
- Liability Assessment
- Coverage Interpretation
- Underwriting
- Property and Casualty (P&C) Sales
- Account Management
- Account Rounding
- Investigation
- Document Preparation
- Vendor Relationship Management
- Applied Systems
- TAM Agency Management
- Customer Service
- Claimant Communication
- Accuracy
- Professionalism
Professional Recognition
- GEICO Corporate Quality Award Nominee for Excellence in Customer Service
- GEICO Chairman’s Club Award for Top Sales Representatives
Timeline
Client Service Representative
NEC Agency, Inc.
07.2023 - 11.2025
Commercial Auto Insurance Specialist
Gold River Brokerage LLC
04.2019 - 03.2023
Account Manager/CSR - Commercial lines
Dukoff Insurance Agency
06.2013 - 10.2018
Claims Manager
Lloyd Bedford Cox, Incorporated
01.2003 - 01.2011
Claims Examiner
GEICO
01.2000 - 10.2002
Sales Representative
GEICO
03.1996 - 01.2000
Associate - Claims
The Institutes
High School Diploma -
Knox High School