Ronda Stevenson
Reserv
Charlotte,NC
1
Certification
4
years of professional experience
Licensed North Carolina Claims Adjuster with experience handling First Notice of Loss (FNOL) for commercial property, homeowners, auto, and liability claims. Skilled in gathering detailed loss information, reviewing coverage, documenting claim files, coordinating with policyholders and third parties, and providing exceptional customer service. Strong analytical, organizational, and communication skills with a solid understanding of the claims process and a desire to continue growing as a Claims Adjuster.
Work History
First Notice of Loss (FNOL) Representative
8 Months- Handle First Notice of Loss (FNOL) reports for commercial property, homeowners, auto, and liability claims.
- Gather detailed information regarding the loss, including damages, involved parties, and supporting documentation.
- Review policy information to verify coverage and ensure claims are accurately established.
- Explain the claims process, answer policyholder questions, and set expectations for next steps.
- Coordinate with adjusters, vendors, and internal teams to ensure timely claim assignment and handling.
- Maintain detailed, accurate claim notes while meeting quality, compliance, and productivity standards.
- Deliver empathetic, professional customer service during stressful claim situations.
First Notice Loss Rep
9 Months- Received and documented new property insurance claims.
- Collected detailed loss information while ensuring accuracy and completeness.
- Explained the claims process and set expectations for policyholders.
- Verified policy information and coverage prior to claim assignment.
- Coordinated claim assignments to adjusters and maintained detailed claim notes.
Workers' Compensation Claims Assistant
1 Year 11 Months- Processed workers' compensation claims accurately and efficiently, ensuring compliance with state regulations.
- Assisted in gathering necessary documentation for claims, facilitating timely resolutions.
- Coordinated communication between claimants, medical providers, and insurance adjusters to streamline processes.
- Maintained organized records of claims activities, enhancing retrieval time and data accuracy.
Education
High School Diploma
Skills
First Notice of Loss (FNOL)
Commercial Property Claims
Homeowners Claims
Auto Claims
Liability Claims
Claims Intake & Documentation
Coverage Verification
Policy Review
Customer Service
Claims Investigation Support
Time Management
Microsoft Office Suite
Google Workspace
Outlook
OneNote
Certification
North Carolina Property & Casualty Adj as uster License – Active
Timeline
First Notice of Loss (FNOL) Representative
Reserv
12.2025 - CurrentRead More
First Notice Loss Rep
Kin
01.2025 - 10.2025Read More
Workers' Compensation Claims Assistant
Revcore
02.2023 - 01.2025Read More
David W. Butler High School
High School Diploma
Read More