Colleen Granahan
Scranton
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
31
31
years of professional experience
Work History
Account Manager
Paper Magic Group
06.1994 - Current
- Coordinate with the Sales Team in keeping the flow of information moving quickly and accurately between external and internal customers so the end product is ready to ship as scheduled.
- Works closely with international vendors and design team to source and develop custom items and programs.
- Oversee new product development for account specific needs in collaboration with intercompany departments.
- Liaison between Hong Kong, sales, customers and internal teams.
- Monitor overall processes relating to all aspects of quoting, sampling, order and item management, data integrity, to ensure all timelines, deadlines, due dates, and customer expectations meet the company’s objectives.
- Worked as part of a cross-functional team to integrate two sister companies with individual business requirements into one platform.
- Support company projects to improve efficiency, processes, customer service, and profits. Create and update policies and procedures, and train staff and managers
.
Education
High School -
Skills
- Administrative
- Customer service
- Operational
- Sales
- International Experience
- Microsoft Office: Word, Excel (VlookUp) PowerPoint
- Communication & scheduling through Outlook, Teams and Sharepoint
- JD Edwards Enterprise One
Strengths Assets
- Detail-oriented with the ability to maintain confidentiality
- Strong organizational, prioritization and multitasking skills
- Solid communication skills with the ability to interact with all levels of the organization
- Deadline-driven in a fast-paced environment
- Competent
- Self-starter
- Confident
- Flexible
Timeline
Account Manager - Paper Magic Group
06.1994 - Current
Scranton High School - High School,
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