Colleen Hagan
Cupertino,United States
Summary
Proactive and hardworking professional well-versed in training and managing employees to provide exceptional dementia homecare services.
Overview
6
6
years of professional experience
Work History
Director of Care Coordination
Tender Rose Dementia Care
Daly City, CA
02.2021 - Current
- Collaborate within the leadership team of three to manage a staff of Care Coordinators (CCs), Assisted Care Coordinators (ACCs), and Memory Care Providers (MCPs) to render care for clients living with dementia.
- Directly oversee 10 to 20 client relationships and manage 120 to 220 total shifts a week necessary to address challenging care scenarios and the needs of clients and their families on a 24-hour basis in the San Francisco Bay Area region. As director, oversee an additional 10 to 20 clients care, CCs, and MCPs with 120 to 220 shifts per week.
- Complete quarterly check-ins, annual reviews, and run performance coaching conversations between members of staff.
- Work alongside other Directors of Care Coordination to create training modules for CCs, ACCs, and MCPs; improve client on-boarding process; quicken delivery of care to clients and support to clients’ families.
- Complete client onboarding tasks and assessments to create customized care plans, working with families to meet individual needs.
- Complete regular in-person visits to clients
to reassess after any change in client condition - Yearly PAC certification, level proficient. Train client family members, MCPs, and other care partners in PAC
Care Coordinator
Tender Rose Dementia Care Specialists
Daly City, CA
02.2019 - 02.2021
- Managed care for a routine caseload of 10 to 20 clients in the South San Francisco Bay Area.
- Led client onboarding tasks and assessments; routinely reassessed care needs of clients
and updated respective care plans when there were changes in client condition. - Responded to and addressed difficult or challenging care scenarios through communication with care staff and by developing unique care plans; providing additional training of care and activity plans for MCPs and care partners such as family.
- Trained in assisting with safe hospital discharges ; supported hospice care to clients
- Received PAC Certification
Operations Manager
Comfort Keepers
San Jose, CA
02.2018 - 02.2019
- Manager with oversight of division-level sales, finance, human resources, safety and compliance, devising processes to boost long-term business success and increase profit levels.
- Completed client intake with client assessment and home safety checks; collected and input insurance information and mandated forms to open and manage client accounts.
- Cooperated with External Care Coordinators to devise efficient marketing strategies and meet monthly and quarterly company objectives with focus on expanding the branch’s client base and staff.
- Managed recruitment, hiring and training processes for staff. Increased to 4,000 staff hours per week in 2019 from a starting 2,200 staff hours per week in 2018.
Internal Care Coordinator
Comfort Keepers
Sna Jose, California
04.2017 - 02.2018
- Managed branch office logistics by scheduling employees, maintaining files and collecting payments, and recording financial documentation such as expense reports and invoices.
- Completed client intake, including client assessment and home safety checks; collected and input insurance information and mandated forms.
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database. Submitted reports on payroll activities and resolved payroll discrepancies, as well as developed and implemented scheduling policies for staff.
- Conducted meetings to update management and staff members on progress.
- Managed financial documentations such as expense reports and invoices.
- Developed and implemented scheduling policies.
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Reviewed clients records, and created invoices for billing purposes.
Memory Care Professional
TenderRose Dementia Care Specialists
San Francisco, California
08.2016 - 04.2017
- Provided specialized dementia home care, with a specialty in resistance of care.
- Supported families through difficult times by offering emotional support and education on dementia and approach to care.
- Completed data entries to accurately document and report client progress.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Constructed cognitively stimulating activities.
Education
Certificate of Phlebotomy I & II -
De Anza Community College
Cupertino, CA03.2017
Bachelor of Science - Biology
Stonehill College
North Easton, MA06.1988
Skills
- Critical Thinking
- Data Analysis
- Employee Performance Evaluations
- Process Implementation
- Patient Advocacy
- Administrative Management
- Problem Anticipation and Resolution
- Client Needs Assessment
- Verbal and Written Communication
Timeline
Director of Care Coordination
Tender Rose Dementia Care
02.2021 - Current
Care Coordinator
Tender Rose Dementia Care Specialists
02.2019 - 02.2021
Operations Manager
Comfort Keepers
02.2018 - 02.2019
Internal Care Coordinator
Comfort Keepers
04.2017 - 02.2018
Memory Care Professional
TenderRose Dementia Care Specialists
08.2016 - 04.2017
Certificate of Phlebotomy I & II -
De Anza Community College
Bachelor of Science - Biology
Stonehill College