Andrea O’Brien
Strongsville,Ohio
Summary
Experienced team builder, client advocate and strategic planner seeking to leverage background into relationship fostering role with leading-edge organization. Clinical professional with over 30 years of experience in cultivating partnerships to focus on program development and expansion and enhanced client service. Strong communicator with expertise on expanding network connections, persuasively building collaboration and meeting client needs.
Overview
40
40
years of professional experience
Work History
Director of Care Coordination
OhioGuidestone Care Management Entity
04.2022 - Current
- Oversight of new program build- hiring, procedure development, training, electronic medical record set up, billing, budget management, data collection, office needs, intake and referral coordination.
- Maintained strong communication with managed care funder through multiple meetings and weekly trainings.
- Conducted frequent external stakeholder education opportunities to increase initial referral base.
Director of Strategy
OhioGuidestone
11.2016 - 04.2022
- Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies and procedures to advance organizational mission, improve service delivery capacity and increase growth opportunities.
- Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
- Executed on-time, under-budget strategic project management to adhere to project road map.
- Led key quality improvement processes related to client access to care and overall experience.
- Oversight of Government Grant Funding- In fiscal year 2020, was personally responsible for a total grant award of $2.3 million.
Clinical Selection and Training Supervisor
OhioGuidestone
04.2009 - 11.2016
- Conducted over 500 initial staff interviews to evaluate organizational value match prior to programmatic interviews.
- Developed clinical orientation training materials, manuals, procedures and visual aids for multiple programs to effectively achieve organizational goals.
- Provided clinical orientation for up to 240 new clinicians annually.
Coordinator of General Studies, Psychology and Sociology Instructor
Stautzenberger College
06.2007 - 03.2009
- Classroom Instruction for General Education Requirements.
Social Services Supervisor
Medina County Job and Family Services
02.1998 - 12.2006
- Direct Supervision of Children’s Services Screening, Family Stability, Investigation and Ongoing Services.
- Direct Supervision of Adult Protective Investigation and Services.
Individual and Family Therapist
Strongsville Psychological Services
07.1998 - 10.2000
- Provision of private therapy: individual, couple and family.
- Responsibilities included diagnostic testing and assessment and treatment planning, maintenance of individual client records and processing of insurance billing information.
Clinical Supervisor, In-Home and Foster Care
Parmadale Family Services
08.1992 - 12.1997
- Supervisory oversight of solution focused family treatment in both residential and community-based programming.
Medical Service Specialist/EMT
United States Air Force Reserves, 67th Aeromedical Evacuation Flight
09.1984 - 09.1990
- Provision of in-flight patient care.
- Designated Operations NCO: Staff management to maintain mobilization readiness and disaster preparedness.
Education
Bachelor of Arts - Psychology
The Ohio State University
06.1988
Master of Arts - Marriage And Family Counseling
The University Of Akron
12.1992
Skills
- Strategic Business planning
- Clinical Leadership
- Team building and leadership
- Project Management
- Friendly, positive attitude
- Effective communicator
- Quality Improvement
- Staff Development
- Interdisciplinary Collaboration
Affiliations
- FAST (Families and Schools Together) community partner and trainer, beginning Fall, 2010
- Past President – Ohio Association for Family Based Services
- Leadership Medina graduate, class of 2004
- Cleveland Diocese Cluster Planning Committee Chair
- Community Involvement: Church San Salvador Committee, Safety Committee, Liturgical Minister
Accomplishments
Helping Children and Families Impacted by Substance Use Disorder. Reflections on Child Welfare Areas of Practice, Issues and Service Populations, 51–63. Article reflects on policy changes that have improved access to care for children and families throughout my 30 year tenure in child welfare and behavioral health
- Scholarship Winner- 2020 Harry L. Davis Award for Non-Profit Leadership- Graduate of the Chicago Booth Executive Program in Corporate Strategy- October, 2022
- Scholarship Winner-2020 Executive Leadership Institute through Social Current (then The Alliance for Strong Families and Communities) Capstone Project- OhioGuidestone's 2021 Strategic Plan
- Project Management-Prosci Certified Change Practitioner- June, 2021
- Key support of OhioGuidestone Culture Transformation Project- Result: Renewed Values Statement and Guiding Principles
- Initiated and participated in Woodruff Sponsored Recruitment and Retention Learning Cuyahoga County Collaborative
- Conducted KAIZEN Leadership Training, continuing to emphasize and support LEAN business practice. Conducted 3 KAIZENS to support organizational efficiency.
Timeline
Director of Care Coordination
OhioGuidestone Care Management Entity
04.2022 - Current
Director of Strategy
OhioGuidestone
11.2016 - 04.2022
Clinical Selection and Training Supervisor
OhioGuidestone
04.2009 - 11.2016
Coordinator of General Studies, Psychology and Sociology Instructor
Stautzenberger College
06.2007 - 03.2009
Individual and Family Therapist
Strongsville Psychological Services
07.1998 - 10.2000
Social Services Supervisor
Medina County Job and Family Services
02.1998 - 12.2006
Clinical Supervisor, In-Home and Foster Care
Parmadale Family Services
08.1992 - 12.1997
Medical Service Specialist/EMT
United States Air Force Reserves, 67th Aeromedical Evacuation Flight
09.1984 - 09.1990
Bachelor of Arts - Psychology
The Ohio State University
Master of Arts - Marriage And Family Counseling
The University Of Akron