Colleen Hanlon
DeLand
Summary
Results-driven Senior API Implementation Consultant with proven success in system implementation, client training, and requirements analysis. Expertise in data integration and project documentation enhances customer relationship management.
Overview
50
50
years of professional experience
Work History
Senior API Implementation Consultant
Amadeus IT Group
Miami
05.2010 - 06.2025
- Led implementation of travel management systems for clients.
- Trained client staff on system functionalities and best practices, enhancing user adoption and satisfaction.
- Analyzed client requirements to tailor software solutions effectively and efficiently.
- Facilitated project meetings to align stakeholders on deliverables and timelines, ensuring clear communication and accountability.
- Conducted product demonstrations to clients, providing detailed information on features and benefits of the software solution.
- Interfaced regularly with clients throughout the entire implementation process, keeping them informed of any changes or delays.
- Maintained up-to-date knowledge of industry trends and best practices in order to provide appropriate advice when needed.
- Analyzed customer processes, identifying areas for improvement through automation.
- Assisted in troubleshooting issues related to data transfer or system integration.
- Collaborated with other departments such as marketing and operations to ensure successful implementations.
- Developed and maintained project documentation, including implementation plans and user guides, to support smooth implementation and user onboarding.
Technical Systems Engineer
Amadeus IT Group
Miami
09.2002 - 04.2010
- Delivered 3rd level technical support for end-users by troubleshooting hardware and software issues, enhancing user experience both remotely and onsite.
- Conducted testing on company software releases to validate functionality and identify optimization opportunities.
TPF Programmer
Electronic Data Systems, EDS
Miami
02.1998 - 07.2002
- Developed software solutions to meet client specifications and enhance functionality.
- Analyzed user requirements to create detailed technical documentation for projects.
- Improved code quality through regular testing and debugging procedures.
- Managed project timelines to ensure timely delivery of software products.
- Coded, tested and debugged programs in accordance with established standards.
IT Communications Supervisor
Electronic Data Systems, EDS
Miami
10.1988 - 01.1998
- Led team of technicians and analysts to achieve project goals.
- Assessed team members' performance to identify strengths and areas for improvement.
- Coordinated implementation and management of maintenance vendors to ensure service continuity.
- Designed and assisted in development of a new problem tracking system.
Lead IT Technician
Eastern Airlines
Miami
11.1979 - 10.1988
- Configured various hardware for airport and office systems.
- Troubleshot network connectivity issues involving routers, switches, and hubs to restore service promptly.
- Provided technical support via phone, email, and in-person interactions.
- Trained employees on new software applications and hardware to enhance user proficiency.
- Configured various hardware for airport and office systems.
Liaison Officer
U.S. Department of Justice, Immigration
Miami
03.1975 - 11.1979
- Acted as a point of contact for outside government agencies seeking information via the Freedom of Information Act. Held a Top Secret security clearance.
- Performed general office filing and typing duties.
- Processed all incoming and outgoing mail.
Education
General And Advance Mathmatics
McArthur High School
Hollywood, FL06-1974
Skills
- System implementation
- Requirements analysis
- Data integration
- Change management
- Project documentation
- Client training
- Customer relationship management
Timeline
Senior API Implementation Consultant
Amadeus IT Group
05.2010 - 06.2025
Technical Systems Engineer
Amadeus IT Group
09.2002 - 04.2010
TPF Programmer
Electronic Data Systems, EDS
02.1998 - 07.2002
IT Communications Supervisor
Electronic Data Systems, EDS
10.1988 - 01.1998
Lead IT Technician
Eastern Airlines
11.1979 - 10.1988
Liaison Officer
U.S. Department of Justice, Immigration
03.1975 - 11.1979
General And Advance Mathmatics
McArthur High School