Patricia Winkler
Akron
Summary
Certified payroll professional with extensive experience in payroll operations for large and small employers across various industries, including transportation, HRBPO, and manufacturing. Proven ability to ensure compliance and optimize processes, enhancing organizational efficiency and employee satisfaction. Expertise in Workday, SAP, payroll processing, and project management. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
34
34
years of professional experience
1
1
Certification
Work History
HRFS Implementation Consultant
Strada
Akron
07.2024 - Current
- Ensure clients and internal teams clearly understand the contracted service scope, delivery model, and system landscape from a global perspective.
- Act as the central point of clarity regarding what is in scope, how it works, and what to expect during the transition from project to BAU.
- Identify risks within the service transition workstream and drive mitigation actions to protect timelines and quality.
- Oversee testing activities and defect management to ensure solution readiness prior to go-live.
- Implement and promote the use of global service delivery tools, supporting adoption across global and local teams.
- Ensure adherence to project timelines, deliverables, quality expectations, and governance requirements.
- Monitor transition progress and ensure readiness for each implementation phase.
- Lead client-facing workshops on service scope, processes, testing, timelines, and operational readiness.
- Translate complex topics into clear and actionable guidance for clients.
Senior Payroll Analyst
Alight Solutions
09.2014 - 02.2023
- Provide day-to-day client-facing payroll representation by liaising with senior client managers and executives on matters of payroll operation's effectiveness, issue resolution, and service delivery.
- Develop policies and procedures for the payroll process. Recommend changes in methods and procedures to improve the efficiency of the payroll function.
- Research and respond to complex inquiries related to payroll taxes, deductions and wage withholdings.
- Ensure the generation of the client payroll.
- Serve as liaison with other internal and external departments in the resolution of payroll issues.
- Provide problem management leadership by identifying and resolving technical issues with payroll operations.
Payroll Operations Team Lead
ACS, a Xerox Company
Akron
05.2008 - 09.2014
- Manage the daily operations of the payroll function providing day-to-day payroll operations leadership of client's current state while actively engaging in payroll transition actions.
- Provides day-to-day client-facing payroll representation by liaising with senior client managers and executives on matters of payroll operation's effectiveness, issue resolution, and service delivery.
- Develop policies and procedures for the payroll process. Recommend changes in methods and procedures to improve the efficiency of the payroll function.
- Oversee the maintenance of earnings and deductions records.
- Research and respond to complex inquiries related to payroll taxes, deductions and wage withholdings.
- Ensure the generation of the client payroll.
- Ensure all government reporting requirements for payroll taxes, withholding and employer contributions are met.
- Serve as liaison with other internal and external departments in the resolution of payroll issues.
- Prepare and create standard and ad hoc reports to assist in reconcilement of payroll-related general ledger accounts.
- Provide interpretation and knowledge, including 3rd party contracts, and changes, amendments-overall knowledge of the client contract as related to payroll services.
- Provide problem management leadership by identifying and resolving technical issues with payroll operations.
General Manager
Quality Logistics
02.1992 - 05.2007
- Primary responsibilities included all aspects of staff management and human resources.
- Developed and tested current operations and customer billing system providing object-oriented design, programming and implementation support using Microsoft Access. Performed on-going IT analysis, design and implementation as needed.
- Maintain all financial aspects of the company including but not limited to preparation of trial balances, balance sheets and income statements, journal entries and adjustments. Perform month end/year end reconciliations and reports.
Education
Web Design & Development, Computer Science
Stark State College
01.2011
Skills
- Multi-state payroll processing
- CPP certification
- SAP implementation
- Workday implementation
- Microsoft office
- Supervision and leadership
- System implementation
- Testing oversight
Certification
CPP, Certified Payroll Professional
Timeline
HRFS Implementation Consultant
Strada
07.2024 - Current
Senior Payroll Analyst
Alight Solutions
09.2014 - 02.2023
Payroll Operations Team Lead
ACS, a Xerox Company
05.2008 - 09.2014
General Manager
Quality Logistics
02.1992 - 05.2007
Web Design & Development, Computer Science
Stark State College