Colleen Heaverlo
Wimauma
Summary
Results-driven leader with extensive experience in team management and operations. Skilled in decision-making, organizational skills, and training staff to achieve high standards of service. Aiming to leverage expertise to improve team performance and customer experiences.
Overview
6
6
years of professional experience
Work History
Driver/CSR
Domino's Pizza
Wimauma, FL
09.2024 - Current
- Managed route planning to optimize delivery efficiency and reduce travel time.
- Assisted in training new drivers on delivery protocols and customer service best practices.
- Collaborated with team members to streamline order processing and improve operational workflows.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided exceptional customer support through various channels, enhancing overall customer satisfaction.
Assistant Manager
Scooter's Coffee
Cedar Rapids, IA
11.2022 - 11.2024
- Enhanced store layout based on customer flow analysis to improve shopping experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Shift Leader
Tropical Smoothie Café
Cedar Rapids, IA
07.2023 - 06.2024
- Collaborated with management to refine training programs for new employees, improving onboarding efficiency.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Assistant Manager
HyVee Foods
Cedar Rapids, IA
07.2020 - 04.2024
- Trained and mentored new staff on product knowledge and sales techniques.
- Supervised daily operations to ensure adherence to store policies and customer service standards.
- Collaborated with department managers to optimize inventory management and reduce waste.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
GED -
Kirkwood Community College
Cedar Rapids, IASkills
- Customer service
- Customer interaction
- Cash management
- Time management
- Flexible schedule
- Task delegation
- Team leadership
- Decision-making
- Problem-solving
- Safety processes and procedures
- Organizational skills
- Analytical thinking
Timeline
Driver/CSR
Domino's Pizza
09.2024 - Current
Shift Leader
Tropical Smoothie Café
07.2023 - 06.2024
Assistant Manager
Scooter's Coffee
11.2022 - 11.2024
Assistant Manager
HyVee Foods
07.2020 - 04.2024
GED -
Kirkwood Community College