Connor Leonard
Katy,USA
Summary
Hardworking individual bringing 10 years of experience as a service technician with a large portion of that in the material handling industry. I pride myself in having knowledge in not only the technician side of things, but the operations side of things as well as I served as a service supervisor for almost two years with one of the industry leaders in the material handling sectors. With years technical experience combined with outstanding customer service, multitasking, goal oriented, sector knowledge, sales experience, leadership skills and valuable tech/computer skills I truly feel that I am prime candidate for this role.
Overview
23
23
years of professional experience
Work History
Field Service Technician
Mustang CAT
05.2024 - 04.2025
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Collaborated with other field technicians to resolve complex technical issues.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Communicated with customers to provide updates, gather information and resolve issues.
- Cultivated strong client relationships by consistently delivering top-quality service in a professional manner.
PM Supervisor
Equipment Depot
08.2022 - 03.2024
- Collaborated with senior management to identify new opportunities for process improvement initiatives within the organization.
- Managed daily operations of the service department and PM techs maintaining a high level of organization and productivity.
- Achieved higher customer retention rates by addressing concerns promptly and building trust-based relationships with key accounts.
- Maintained and handled the scheduling and efficiency of said scheduling for 13 technicians ensuring our PM department ran smooth with little to no downtime for techs.
- Studied KPI's weekly and strategized and created SOP's to bring PM departments completion rate and profit margins up.
- Trained PM techs on sales tactics to turn the department into a profit generating operation.
Field Service Technician
Malin - A Raymond Company
06.2020 - 07.2022
- Promoted customer satisfaction, handling issues quickly, and verifying reliability and durability of repairs
- Helped restore equipment functionality and performance with in-field diagnostics and repairs
- Installed, removed, repaired and maintained equipment at customer locations
- Prepared detailed reports outlining issues found during site visits
Store Director
Brake Check
08.2018 - 06.2020
- Boosted customer satisfaction by consistently delivering high-quality Preventative Maintenance for their machines efficiently and on schedule while keeping their operations stable by minimizing downtime through proper maintenance, avoiding down machines
Industrial Mechanic
Turner Industries
05.2012 - 06.2018
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Collaborated with other mechanics to complete large-scale projects efficiently and effectively.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
Motorcycle Technician
Rad Cycles
02.2002 - 04.2012
- Performed routine maintenance tasks such as oil changes, tire rotations, brake inspections, and fluid checks to extend the life of clients'' motorcycles.
- Played a key role in increasing the shop''s efficiency by recommending and implementing new tools or processes that streamlined motorcycle repair workflows.
- Assisted in training new hires and mentored junior technicians to improve overall team competency and productivity.
- Improved overall shop efficiency by properly documenting all completed services in accordance with company guidelines.
Education
High School Diploma -
Brusly High School
Brusly, LANo Degree - Business Administration And Management
Baton Rouge Community College
Baton Rouge, LANCCER Level 1&2 Millwright School - undefined
Baton Rouge Community College
Baton Rouge, LASkills
- Electrical Troubleshooting
- Quality Assurance
- Equipment Repair
- System Installation
- Multimeter Usage
- Diagnostic Testing
- Project Management
- Safety assessment
- Customer Service
- Electrical Systems
- Schematic Interpretation
Timeline
Field Service Technician
Mustang CAT
05.2024 - 04.2025
PM Supervisor
Equipment Depot
08.2022 - 03.2024
Field Service Technician
Malin - A Raymond Company
06.2020 - 07.2022
Store Director
Brake Check
08.2018 - 06.2020
Industrial Mechanic
Turner Industries
05.2012 - 06.2018
Motorcycle Technician
Rad Cycles
02.2002 - 04.2012
No Degree - Business Administration And Management
Baton Rouge Community College
NCCER Level 1&2 Millwright School - undefined
Baton Rouge Community College
High School Diploma -
Brusly High School
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