Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Colleen Kappenman

Colleen Kappenman

Cape Coral

Summary

Dynamic customer service professional with extensive experience at Amazon, excelling in data entry and inventory management. Proven ability to enhance customer satisfaction through personalized service and efficient cash handling. Recognized for dependability and adaptability in fast-paced environments, consistently ensuring accurate transactions and a welcoming atmosphere.

Overview

14
14
years of professional experience

Work History

Cashier

7-eleven
Cape Coral
11.2024 - 03.2025
  • Stocked shelves with merchandise to ensure product availability.
  • Scanned merchandise using point-of-sale system for accurate transaction totals.
  • Sanitized checkout areas, emptied trash cans, and organized candy racks for cleanliness.
  • Personalized customer service to enhance satisfaction levels.

Customer Returns Associate

Amazon
Fort Myers
05.2023 - 11.2024
  • Entered data into computer system to track all returned items, refunds, and store credits issued.
  • Reported discrepancies or product damages to maintain accuracy and efficiency goals.
  • Worked with team members to facilitate efficient returns and provide outstanding customer service.
  • Checked packaging to verify good quality, no damage and acceptable appearance.
  • Input clear customer account notes in internal computer systems to document return reasons.

Server

Cantina Laredo
Fort Myers
12.2020 - 12.2023
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Served food and beverages to patrons and confirmed complete orders.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.

Administrative Assistant

Target Roofing & Sheet Metal
Fort Myers
01.2017 - 01.2019
  • Compiled data from various sources into organized reports for review by management team.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Managed database systems containing customer contact information.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.

Cashier

Mission BBQ
Fort Myers
01.2015 - 01.2017
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Server

Elevation Burger
Fort Myers
01.2012 - 01.2013
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Served food and beverages to patrons and confirmed complete orders.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Delivered food orders promptly and courteously.

Cashier

Calusa Blueway Outfitters
Fort Myers
01.2011 - 01.2013
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Processed sales transactions to prevent long customer wait times.

Education

High School Diploma -

Riverdale High School
Fort Myers, FL
05-2011

Skills

  • Point of sale
  • Cash handling
  • Customer service
  • Inventory management
  • Data entry
  • Sales transactions
  • Adaptability
  • Dependability and reliability

References

References available upon request.

Timeline

Cashier

7-eleven
11.2024 - 03.2025

Customer Returns Associate

Amazon
05.2023 - 11.2024

Server

Cantina Laredo
12.2020 - 12.2023

Administrative Assistant

Target Roofing & Sheet Metal
01.2017 - 01.2019

Cashier

Mission BBQ
01.2015 - 01.2017

Server

Elevation Burger
01.2012 - 01.2013

Cashier

Calusa Blueway Outfitters
01.2011 - 01.2013

High School Diploma -

Riverdale High School

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