Summary
Work History
Education
Skills
Timeline
Generic

Colleen Kelly

Emporium,PA

Summary

Dynamic customer service professional with proven expertise at Carriage Trade Cleaners, excelling in conflict resolution and relationship building. Skilled in inventory management and team leadership, I enhance customer satisfaction through effective communication and problem-solving. Recognized for fostering loyalty and repeat business, I thrive in high-pressure environments.

Work History

Customer Service Representative

Carriage Trade Cleaners
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Store Manager

Famous Footwear
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.

Assistant Manager

Aldo Shoes
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

Sales Leader

Tj Maxx
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Bachelor Of Fine Arts - Painting

Tyler School of Art Temple University
Philadelphia, PA
05.2003

High School Diploma - College Prep

Cameron County High School
Emporia, Pa
06.1998

Skills

  • Customer service
  • Inventory management
  • Conflict resolution
  • Sales strategies
  • Customer relationship management
  • Team leadership
  • Cash reconciliation
  • Visual merchandising
  • Effective communication
  • Problem solving
  • Active listening
  • Operational efficiency
  • Critical thinking
  • Relationship building
  • Professional telephone demeanor
  • Scheduling
  • De-escalation techniques
  • Product sales
  • Customer education
  • Brand representation

Timeline

Customer Service Representative

Carriage Trade Cleaners

Store Manager

Famous Footwear

Assistant Manager

Aldo Shoes

Sales Leader

Tj Maxx

Bachelor Of Fine Arts - Painting

Tyler School of Art Temple University

High School Diploma - College Prep

Cameron County High School

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Colleen Kelly