Colleen Kennedy
Pascoag
Summary
Sales experience
Customer service experience
Completed 1 year Sandler sales yraining
Overview
25
25
years of professional experience
1
1
Certification
Work History
Contractor Sales Representative
Fireplace Showcase
06.2024 - Current
- Initiated contact with builders and contractors to expand opportunities
- Conducted site assessments to understand and evaluate contractors' requirements, including measurement and clearance assessments for fireplaces
- Educated builders on necessary fireplace clearances and setbacks
- Supported contractors through various phases of their projects to ensure seamless execution
- Led price negotiations
- Created and delivered quotes to builders
Energy Sales Consultant
Eastern Propane
01.2019 - 06.2024
- Secured and finalized new sales agreements
- Conducted site evaluations for prospective and current clients within my assigned geography
- Identified and targeted potential new clients to increase sales volume and grow my customer network
- Developed robust relationships with homeowners and builders by offering reliable and timely customer service
- Completed the Sandler1-Year Sales Training Program, obtaining a Bronze certification to enhance my skills and development
Inside Sales Representative
Eastern Propane
01.2014 - 01.2019
- Collaborated with external energy consultants to build territory and meet goals
- Built customer relationships by uncovering and understanding individual needs
- Addressed objections by uncovering customer questions and challenges
- Provided solutions to customers regarding installation procedures and required distances
- Managed schedules to accommodate multiple parties, including site evaluations for Energy Consultants and new installations for the customer
- Addressed pricing issues while maintaining target profit margins
Insurance Specialist
Student Health Services, University of Connecticut
08.2013 - 01.2014
- Assisted students and families with financial concerns
- Recorded CHP insurance payments into financial systems
- Handled billing for pharmacy, laboratory, and radiology
- Oversaw referrals and consultation requests
Customer Service Representative
Ferrell Gas
03.2011 - 08.2013
- Provided support to customers over the phone and through email
- Investigated billing problems and addressed customer inquiries
- Contacted customers with outstanding payments
Control Accounting Supervisor
Bank of New York Mellon
03.2000 - 03.2011
- Managed the Control Accounting team operations
- Trained team members and new recruits in accounting procedures
- Conducted comprehensive training sessions to keep staff informed of processes
- Identified service gaps and implemented solutions
- Oversaw mutual fund settlements to ensure seamless funds transfer from agents to accountants
- Conducted daily financial reconciliations to minimize financial risk and ensure trade accuracy
- Investigated discrepancies due to system or human error to minimize gains/losses
Education
Bachelor's Degree - Urban Studies
Worcester State College
Skills
- Attention to detail
- Customer service
- Time management
- Problem-solving
Certification
Sandler Sales training Bronze certificate
Timeline
Contractor Sales Representative
Fireplace Showcase
06.2024 - Current
Energy Sales Consultant
Eastern Propane
01.2019 - 06.2024
Inside Sales Representative
Eastern Propane
01.2014 - 01.2019
Insurance Specialist
Student Health Services, University of Connecticut
08.2013 - 01.2014
Customer Service Representative
Ferrell Gas
03.2011 - 08.2013
Control Accounting Supervisor
Bank of New York Mellon
03.2000 - 03.2011
Bachelor's Degree - Urban Studies
Worcester State College