Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Colleen Kennedy

Pascoag

Summary

Sales experience

Customer service experience

Completed 1 year Sandler sales yraining

Overview

25
25
years of professional experience
1
1
Certification

Work History

Contractor Sales Representative

Fireplace Showcase
06.2024 - Current
  • Initiated contact with builders and contractors to expand opportunities
  • Conducted site assessments to understand and evaluate contractors' requirements, including measurement and clearance assessments for fireplaces
  • Educated builders on necessary fireplace clearances and setbacks
  • Supported contractors through various phases of their projects to ensure seamless execution
  • Led price negotiations
  • Created and delivered quotes to builders

Energy Sales Consultant

Eastern Propane
01.2019 - 06.2024
  • Secured and finalized new sales agreements
  • Conducted site evaluations for prospective and current clients within my assigned geography
  • Identified and targeted potential new clients to increase sales volume and grow my customer network
  • Developed robust relationships with homeowners and builders by offering reliable and timely customer service
  • Completed the Sandler1-Year Sales Training Program, obtaining a Bronze certification to enhance my skills and development

Inside Sales Representative

Eastern Propane
01.2014 - 01.2019
  • Collaborated with external energy consultants to build territory and meet goals
  • Built customer relationships by uncovering and understanding individual needs
  • Addressed objections by uncovering customer questions and challenges
  • Provided solutions to customers regarding installation procedures and required distances
  • Managed schedules to accommodate multiple parties, including site evaluations for Energy Consultants and new installations for the customer
  • Addressed pricing issues while maintaining target profit margins

Insurance Specialist

Student Health Services, University of Connecticut
08.2013 - 01.2014
  • Assisted students and families with financial concerns
  • Recorded CHP insurance payments into financial systems
  • Handled billing for pharmacy, laboratory, and radiology
  • Oversaw referrals and consultation requests

Customer Service Representative

Ferrell Gas
03.2011 - 08.2013
  • Provided support to customers over the phone and through email
  • Investigated billing problems and addressed customer inquiries
  • Contacted customers with outstanding payments

Control Accounting Supervisor

Bank of New York Mellon
03.2000 - 03.2011
  • Managed the Control Accounting team operations
  • Trained team members and new recruits in accounting procedures
  • Conducted comprehensive training sessions to keep staff informed of processes
  • Identified service gaps and implemented solutions
  • Oversaw mutual fund settlements to ensure seamless funds transfer from agents to accountants
  • Conducted daily financial reconciliations to minimize financial risk and ensure trade accuracy
  • Investigated discrepancies due to system or human error to minimize gains/losses

Education

Bachelor's Degree - Urban Studies

Worcester State College

Skills

  • Attention to detail
  • Customer service
  • Time management
  • Problem-solving

Certification

Sandler Sales training Bronze certificate

Timeline

Contractor Sales Representative

Fireplace Showcase
06.2024 - Current

Energy Sales Consultant

Eastern Propane
01.2019 - 06.2024

Inside Sales Representative

Eastern Propane
01.2014 - 01.2019

Insurance Specialist

Student Health Services, University of Connecticut
08.2013 - 01.2014

Customer Service Representative

Ferrell Gas
03.2011 - 08.2013

Control Accounting Supervisor

Bank of New York Mellon
03.2000 - 03.2011

Bachelor's Degree - Urban Studies

Worcester State College

Similar Profiles

CREATE PROFILE
Colleen Kennedy