Summary
Overview
Work History
Education
Skills
Work Availability
Timeline

Colleen Kennedy

Customer Service
Flagstaff,AZ
I would feel more optimistic about a bright future for man if he spent less time proving that he can outwit Nature and more time tasting her sweetness and respecting her seniority.
E. B. White

Summary

Dedicated Customer Service professional with many years of knowledge and committed to maintaining professional relationships with all parties involved to increase profitability and drive business results. Motivated to maintain customer satisfaction and contribute to company success by being dependable and a detail-oriented team player with strong organizational skills, with the ability to handle multiple projects simultaneously. My goal is to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, understanding customer desires, and providing customized solutions to build loyalty.

Overview

14
14
years of professional experience

Work History

Mail Handler

Yellowstone Club
Big Sky, MT
11.2022 - 07.2023
  • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
  • Inspected mail for damages and took appropriate action to deliver in good condition.
  • Utilized physical strength to move mail and packages of varying sizes and weights.
  • Maintained high level of confidentiality with mail items in line with regulations.
  • Checked for correct postage and address on mail, packages and parcels to avoid sending to wrong recipient.
  • Processed incoming and outgoing mail in accordance with postal regulations for over one thousand packages per day.
  • Attached identification materials to packages and envelopes for delivery tracking and sorting.
  • Delivered mail to department heads with 100% accuracy.

Little of This, Little of That

Self Employed Services
Fort Collins, CO
05.2017 - 10.2022
  • Provided gardening services to customers: weeded, trimed bushes and trees, tree limb removal, lawn maintenance, landscaping, water fountain maintenance, planted flowers, trees, bushes and outdoor plants.
  • Created and produced home spa products: foot soaks, body scrubs, "Hot Springs at Home", oatmeal bath soaks, essential oil products, jewelry, Homemade jams, jellies, soups and pastries.
  • Home Health Care: Cleaned homes; dusting, vacuuming, dishes, laundry, bathrooms, showers and general cleaning.
  • Home Health Care: Assisted with physical therapy routines, medicine routines, walking, meal prep and eating. Took people to fun activities outside of their home; movies, parks, shopping, farmers markets, and health centers.
  • Increased customer base by 10% every year.

Phlebotomist

Women's Clininc Of Northern Colorado
Fort Collins, CO
10.2009 - 05.2013
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Reviewed patient records for accuracy and completeness.
  • Conducted venipuncture with 98% accuracy, using vacuum tube, syringe, or butterfly venipuncture methods.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Assisted in training and onboarding new phlebotomists.
  • Verified proper storage and transportation of specimens to laboratories.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.

Education

Associate of Arts - Graphic Design

College America, Fort Collins, CO
08.2013 - 2015.03

High School Diploma -

Poudre High School, Fort Collins, CO
08.1984 - 1986.05

Skills

Dependable and Responsible

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Mail Handler - Yellowstone Club
11.2022 - 07.2023
Little of This, Little of That - Self Employed Services
05.2017 - 10.2022
College America - Associate of Arts, Graphic Design
08.2013 - 2015.03
Phlebotomist - Women's Clininc Of Northern Colorado
10.2009 - 05.2013
Poudre High School - High School Diploma,
08.1984 - 1986.05

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Colleen KennedyCustomer Service