Erica Darby
Newark,NJ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Mail Handler
USPS, United States Postal Service
Kearny, NJ
12.2019 - 10.2023
- Ensured timely delivery of mail by loading and unloading trucks, as well as transporting sorted mail to appropriate areas within the facility.
- Operated mail processing machine to sort and package incoming and outgoing mail.
- Labeled, weighed and processed mail and packages for efficient distribution.
- Maintained a clean and organized workspace to facilitate efficient mail handling processes.
- Enhanced customer satisfaction, addressing inquiries regarding mail status or issues in a professional manner.
- Monitored performance of all processing machines to identify and address any operational issues.
Dental Assistant
Correctional Dental Associates
New York, NY
03.2016 - 10.2018
- Scheduled and confirmed patient appointments.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Worked effectively in fast-paced environments.
- Exposed, developed and mounted dental x-rays.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
Dental Assistant
Branford Dental Center
Newark, NJ
08.2012 - 03.2016
- Scheduled appointments for new and existing patients
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Cleaned, stocked and prepared treatment rooms prior to patient appointments, including setting up required instruments and tools.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Exposed, developed and mounted dental x-rays
Education
Some College (No Degree) - Cybersecurity
NJIT
06-2024
High School Diploma -
Essex County Vocational Technical Career Center
Newark, NJ06-2005
Skills
- Problem-Solving Skills
- Strong Organization Skills
- Team Collaboration
- Dependable and Responsible
- Interpersonal Communication
- Friendly, Positive Attitude
- Task Prioritization
- Attention to Detail
- Decision-Making
- Problem-solving skills
Timeline
Mail Handler
USPS, United States Postal Service
12.2019 - 10.2023
Dental Assistant
Correctional Dental Associates
03.2016 - 10.2018
Dental Assistant
Branford Dental Center
08.2012 - 03.2016
Some College (No Degree) - Cybersecurity
NJIT
High School Diploma -
Essex County Vocational Technical Career Center
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